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February 2024 by Leonardo Cruz Tirado
I just went there to fix a problem with my prepaid phone activation that bought in a different storeand Faith was really helpful an very kind to assist me and help to solve my problem, I think she's really enjoy her job
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October 2023 by Hunter LaFave
AVOID THIS COMPANY AT ALL COSTS! COMPLETE SCAM!! I purchased 2 phones and have a contract stating I owed $240 on each phone, which I immediately paid off. I checked twice after and both times was told I have a 0 balance. I switched to ATT And now I have a bill from Verizon for over $2000!!!! I spoke with Sara Paxton at the Danville, IL store and she said we had a 36-month contract that we pay down the phone every month, which is not true and no where stated in our contract. It sounds like I paid off the phones and now they want me to pay it off twice. AVOID THIS COMPANY!!!!
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September 2023 by Echo Tibbetts
Amanda, the store associate this evening...She has amazing customer service skills..Was extremely patient with the amount of customers she had with just herself there! She was multi-tasking her tail off...Someone give this nice lady a raise, because I would have lost my marbles..What a fantastic employee!
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September 2023 by J T
I activated a new phone through Verizon online and the eSim didn’t come through. Took it here to get it started and they wanted to charge me a second activation fee. I had to drive to Champaign so they could wave a QR code in front of the phone. Just go to the real store. Better service, less time.
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April 2023 by Nicole
Wonderful service!! People are phenomenal in the store!!!
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February 2023 by Jen Lively
Super customer service! Fast, friendly, helpful.
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November 2022 by Christopher Pavlick
Very courteous and helpful. Knowledgeable about the products and service. will return for any questions or needs
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August 2022 by Shannon Brazelton
I would give a zero if allowed. It's been 4 weeks and I still don't have a usable phone. I have been on hold with verizon for over 14 hrs through 23 calls and have spent over 4 hrs in their store and the only thing I got was a bill that is twice what they said it would be. The "workers" of this store are completely incompetent and have no knowledge of what they are selling. They basically tell you what they want to get commission then once your out the door it's your problem. I'm contacting a lawyer on Monday.
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June 2022 by Kari OP
I had a crisis situation, and these kind people gave me the time and grace to get it sorted from another state. Thank you for helping me replace the dead phone, and thank you for making the experience so easy in a moment of intense stress and anxiety.
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May 2022 by Kimberly Geralds
Kimberly is an awesome asset to Russell Cellular. She was extremely helpful and patient. I highly recommend.
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March 2022 by Tatiana Loyd
Dakota was absolutely great. Had a great time we were just laughing and talking. Made the experience much more enjoyable.
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February 2022 by N J Hansgen
Amy the store manager of Danville is AMAZING! Much better sevice at tue danville location! Great job on the change of group up there!!
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February 2022 by Anita Cunningham
Obtained a new phone from Danville Verizon. Best experience I have ever had purchasing a new phone. Amy is the BEST!
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January 2022 by Kassie Miller
Ebony was AMAZING! I came late in the evening which I felt horrible about, but she had a positive attitude and didn’t make me feel rushed. She fixed my problem and had me on my way in less than an hour! Great service
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January 2022 by Jessica Ford
It was nice I love the way ebony help me in I ain’t have to wait to long she got me rite together in I love the set up for the kids they have in there it’s so lovely I believe I pick the right place love the phone picture to its Beautiful
