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May 2024 by Caelan Rivera
Worst customer service ever. They don't even know how to do their jobs
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May 2024 by gwen edel
It's OK part of this world
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April 2024 by Kim Guinsatao
I visited to have my service changed. I made an appointment, but it wasn't very busy. I was pleased with the attention I received and the help in finding a bundle that saved me money.
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March 2024 by Tricia Goossens
Fast And Good Customer Service!! Highly Recommended!!
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March 2024 by Missy Fischer
Tyler did an amazing job. I had an extremely complicated situation with multiple phones and SIM card switch. I came in with three broken phones and left with a new upgrade and a new iPhone for my daughter. He was extremely patient and handled everything wonderfully. Tyler made it so seamless and was pleasant and patient the entire time. Thank you so very much!
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March 2024 by M Gunnison
What happened to Comcast? I didn't get screamed at or have my wallet taken while inside! :0
Keep it up, and you might survive the next 10 years. Oh, one more thing: Please stop with the hidden fees!!! 90 dollars isn't 60 dollars, no matter what sorcery you use. Be upfront and honest, and you might keep a customer longer than a year.
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March 2024 by Anna O'Neal
These guys were super helpful with one thing - but didn't tell us about the fine print for another. Overall, the same situation with XFinity as always: The customer ALWAYS foots the bill...
I had to switch my XFinity internet from my own personal account to one provided by my apartment complex. That process, itself took hours and hours and eventually going in to XFinity to have the people here do it. They did that well. It's sad, though, because that's the least accessible way for a company to handle anything...
HOWEVER, they were also running a deal w/ Verizon for XFinity mobile that week. It sounded like a good idea for me and my partner at the time. We were told that if we signed up then, we'd get the time-sensitive rebate/discount, but would NOT be charged for the lines UNLESS we activated the SIM cards/devices. I started getting charged over $60 per month for mobile services that were never rendered, even though I had never activated any lines or devices. A couple months later I tried to return the SIM cards, close the account, and (wishful thinking) get a significant portion of money back. They wouldn't take the SIM Cards, saying that wouldn't help or do anything. They just gave me the XFinity Mobile number (which was incorrect...). Upon calling XFinity Mobile today to try to get a refund and make sure the service would stop, they informed me that - had I returned the SIM cards earlier, I could have grounds for receiving a refund. But since they have no "record" of me requesting the service be ended (even though it literally never started), I am not eligible for the refund. What...
Some of this is my fault. I should've read more carefully between the lines of the ONE email that was begging me in large text and big purple buttons to activate my lines, but in text underneath and between these lines, said that payment would start 7 days after receiving the SIM card. However, the in-person experience at the Crystal Lake XFinity location led me to believe this wasn't true. So, I've learned my lesson with XFinity, yet again...
The customer always foots the bill...
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February 2024 by Rosa sharif
I like Comcast people there is very friendly!!!
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February 2024 by Rachel P
We've had good experiences with the staff here. They're patient and try to help you out when they can. Waits aren't usually bad when I've gone.
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January 2024 by Rachel Pryor
We've had good experiences with the staff here. They're patient and try to help you out when they can. Waits aren't usually bad when I've gone.
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January 2024 by Micah Smith (Xavier)
Waiting almost an hour in line just to exchange internet equipment. Why can’t the person at the front desk exchange my equipment for me instead of sending me to the waiting line? I saw him handing out equipment to numerous other people at the front desk. Very disappointed in my experience.
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January 2024 by Grace Sanchez
I have no idea why they do that they charged me a different amount without even letting me know and then I have no idea where why I'm having to pay $200 for this bill when I went into it it should have been okay if they raised it 80 something dollars and when I went there to pay my bill and because the computer system was down I could not pay online I had to go so I go to pay my bill they tell me it's higher than the 65 that was nobody informed me and then I went to pay the bill and it says I owe
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January 2024 by Emma Suchy
Went in for some new phones, every interaction we had was wonderful . No pushy sales tactics, just helpful, kind and professional people! So happy with our choice to switch to xfinity mobile. Got a great deal for our phone plan and great trade in deal as well. Excellent customer service.
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January 2024 by Pat McCoy
Quick and helpful. I was in and out in no time. Very friendly from the front desk to the saleslady who took care of me. Recommend this store.
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January 2024 by Micah Smith (Rasta)
Waiting almost an hour in line just to exchange internet equipment. Why can’t the person at the front desk exchange my equipment for me instead of sending me to the waiting line? I saw him handing out equipment to numerous other people at the front desk. Very disappointed in my experience.
