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March 2024 by Sherri Hicks
Just needed a number to get information and got run around with machine
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February 2024 by Nick M
Can't believe our taxes to to this worthless pile of trash
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February 2024 by Amanda Mandel
Worst, most unhelpful workers ever. Walked in 9 months pregnant with a giant and heavy box and they turned me away because I didn’t have the right tape on it. Always long lines.
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January 2024 by Alicia Macias
Schedule a passport appointment for my family, got an email confimation, took my kids out of school, took time of work, went there in a middle of a snow storm, got there on time just for the lady to tell me, i dont have an appointment and someone else took my spot. Worst experience ever!
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November 2023 by Blake L
If you want some great customer service, never go to this location.
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October 2023 by James O'Connor
Horrible customer service, extremely rude. Their system messed up and never held my mail during a move and now they won't change my address, 3 months and no mail, ive literally done everything In my power. The guy and woman managers are rude and worthless!!!! Screw the u s postal system you guys suck !!!!!!
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September 2023 by Mahwish Irtiza
I went there yesterday to get my electronic fingerprints taken, the lady who helped me was very helpful, I am sure I am misspelling her name, Dyonne, she is a tall lady with blond hair. Thank You to her for her amazing service.I had gone to Elgin USPS and they didn't want to do the fingerprints, because according to the lady at the counter, they were trained a very very long time ago and the machine "was not working."
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May 2023 by Oksana Snyadanko
Absolutely FANTASTIC customer service. Cassandra was helping us out and she was amazing. She spent time and cared about our situation. She is very well trained and knowledgeable. Thank you for a great service!
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May 2023 by Aneta Krzywosz
Apparently shipping media mail *as* media mail requires intensive interrogation about each piece you try to ship at this location. We've gotten passive aggressive returns on our items as well, with highlighted rules that we apparently broke. When I showed the rules sheet to a worker at the Algonquin post office, they laughed and said that Crystal Lake was wrong, and took the packages with no problems.These were the people in grade school who reminded the teacher that she forgot to collect the homework.
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May 2023 by James Steele
Location is great and the cashiers are always helpful.
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April 2023 by RAY PUENTES
There is bad customer service, then there is this place. No help at all. Workers look miserable and make you miserable when they help you. Worst USPS location.
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March 2023 by I O.
I had an appointment for a passport renewal. Came 10 minutes before the appointment. Waited alone in the passport line for 10 to 15 minutes, before they called me. My filled form was not satisfactory to them, so they told me to fill up a new one, and they added "you have 5 minutes to do so".After I filled up the form, they said simply, we cannot take it, you have to reschedule. I called a supervisor, and it didn't help.Very low sense of customer service. Will not come back to this place.
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January 2023 by Jessica
When we walked in the line was long and my kids were already starting to complain, but it moved quickly and all the employees were working hard! Abby was our cashier and she was super friendly and had a great attitude, thank you for being awesome and making a dreaded errand a little easier during the holidays Abby! (:
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December 2022 by Jessii
When we walked in the line was long and my kids were already starting to complain, but it moved quickly and all the employees were working hard! Abby was our cashier and she was super friendly and had a great attitude, thank you for being awesome and making a dreaded errand a little easier during the holidays Abby! (:
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October 2022 by Thomas Salvi
Outstanding facility and great people work here. A shout out to Cassandra who went above and beyond for me as a customer. Cassandra showed great competence, a pleasant demeanor, great work ethic, and thorough knowledge of the postal system. The CL Post office is LUCKY to have Cassandra working for you!
