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October 2023 by gary manicke
I needed a large cash withdrawal, so I called before I went not realizing I talked to a rep, not someone at the Bank so when I got there they didn't have the cash, but Lindsey was so understanding and polite and she even called another branch so I could get the cash I needed. She kept apologizing but I understood it was not her fault. She definately made me feel like a valued customer, and made my day..
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December 2022 by Maria Romero
I'd like to offer up a glowing commendation for teller and banker Danielle Vette. Walked in to open an account and make a deposit. From go, Danielle Vette was friendly, happy and cheerful. She opened my account, asked me relevant questions, and was thorough and professional and friendly throughout. What a terrific experience dealing with Danielle. Wish companies hired more people like Danielle. It's always a good experience for consumers to deal with friendly, happy, professional and capable people like her. I am asking that US Bank management reach out to Danielle and acknowledge her outstanding conduct. What a terrific representation of US Bank. God bless America, and Merry Christmas ?.
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July 2021 by Ken Jr
at one time this branch was great but as of late this branch has gone downhill. Basically since covid started back in march of 2020. I have tried very hard to be patient and not make this review but it has gotten to a point that no one will listen there.The branch manager over there isn't good at all. I dont know if he knows how to do his job or just lazy. I had a IMPORTANT issue with my account, When i called the first time i had to leave a voicemail (Not a problem), i then left 2 more a week later.... After 3 weeks he calls me back to find out is the problem has been taken care of. Glad i didnt wait.NOW the last month of so this branch closes when it wants, how it wants without any notice. I have gone there multipule times to do a deposit and no one is there.They should close this branch, re staff and only keep Savanna and Marie.
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June 2021 by David Schuh
Please update the hours on the website. The bank is sometimes closed on Fridays and not open at 9am weekdays. Thanks!
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May 2021 by Georgia Dugo
Horrible! Have been trying to access my safety deposit box for months! They are NEVER open. I go in person and a sign on the door saying they are closed. I call, no answer and a recording saying hours may differ or this branch may be closed due to Covid. STOP using Covid as an excuse for horrific service and open your doors like all other businesses! I want to close this box as I no longer need it. Am about to be charged another annual fee next week for something I no longer need or want! Shouldn’t a bank that holds safety deposit boxes have SOME HOURS so their customers can access their personal belongings?? Holding safety deposit boxes hostage? REALLY?! If I cannot access my box before the annual fee gets deducted from my account, I expect to be reimbursed every penny. TERRIBLE SERVICE!
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February 2021 by Mark
Again one of the worst banks I've dealt with in over 40 years. Of course all banks just care about profits, but did you know all US Banks will collect over $30 Billion in overdraft fees. It's a profit center for them!Well unfortunately I had a situation over just 2 months wear they charged me over $700 in Overdraft fees, each time it was $37 and 3 of those times were for charges under $15. I was laid and just starting a new job, so it was a timing with checks clearing taking longer (5 days) vs charges getting applied immediately. I've now switched to a "No Fee" bank.The issue is after I switched I had a negative balance of $261. I went to the bank to pay it with a check, and they said they had to send it to their corporate offices to be applied. two weeks later I get a letter from a collection agency telling me to pay the $261 or risk having it impact my credit, so of course I pay the collection agency as I'm now in a positive position. Then just today over 2 months later they cash the check for $261. So almost putting my new account into overdraft mode. What kind of F'---d up company are they running.WORST BANK EVER!!!!
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September 2020 by Mark Cicatello
I just got off the phone with a customer service rep at US Bank. It was the most horrible example of customer service I have ever experienced. It is all related to banking fees and balance updates. Here is the situation AND a watch out for consumers on Unfair Banking Practices.I had been unemployed for 3 moths (was doing consulting work prior), so I have been trying to stay current on my bills. 4 weeks I just got a full-time job. Now mind you this is during a Pandemic where I have been working with my Mortgage company, IRS and other creditors to help me during this time. All have been extremely willing to work and help during this time.Here is the unfair banking practice. A few weeks ago, I had 3 charges that went through and put me in an overdraft position. The bank charged me $36 for each - I accepted those fees which in a time when most families are struggling, I think these are excessive. For the next two weeks I've been monitoring my balance every day to make sure I don't go over and have turned off any direct pay bills. I get paid on a Friday so on Wed. prior I spend money on food and a $5.41 lunch. I see these charges as pending on my bank balance leaving me a positive $18+ balance as of Thursday morning. On Thursday afternoon I get an email from an old hosting service of a charge for $203.I call immediately as I had cancelled this service, they see that and issue an immediate credit. Now the issue is I still don't see that on my banking balance as of Thursday afternoon. Remind you I get paid on Friday (Direct Deposit). I wake up Friday morning to check my balance and I see another $138 dollars in over draft fees. When I call customer service they tell me the balance you see online or on mobile is not reflective of everything and even though the posting date of the $203 is on the 24th (Thurs) and the other food an lunch charges - which showed on my online balance were Wednesday. The way the apply the overdrafts is different, so the balances and dates I see online don't mean anything. Then she tells me you should of setup alerts (which I thought I did), but I tell her even if I did I wouldn't of received the alert until mid-day Thursday about going over and you would of still charged me the $36 for the previous day charges...so how would an alert help?This is a very unfair system and does not make any sense. Not to mention the customer service was horrible – I sat on hold for over 30 minutes prior to connecting to a useless service rep. I think the current banking laws our very unfair to the consumer and banking practices are terrible where they put profit before customers. I’ve had many bad experiences with this bank. From extended periods of waiting for checks to clear, overdraft fees, transfers not processing immediately and now learning that even though you think your monitoring and managing your balance, what you see online is not actual and the dates and time of when you see charges get applied is different than how the bank applies them.STAY WAY from this bank! There are so many new and more customer focused banks and great online banks that offer greater customer service. I can only hope new laws are enacted to protect people from banks like US Bank
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September 2020 by Mark C.
I just got off the phone with a customer service rep at US Bank. It was the most horrible example of customer service I have ever experienced. It is all related to banking fees and balance updates. Here is the situation AND a watch out for consumers on Unfair Banking Practices. I had been unemployed for 3 moths (was doing consulting work prior), so I have been trying to stay current on my bills. 4 weeks I just got a full-time job. Now mind you this is during a Pandemic where I have been working with my Mortgage company, IRS and other creditors to help me during this time. All have been extremely willing to work and help during this time. Here is the unfair banking practice. A few weeks ago, I had 3 charges that went through and put me in an overdraft position. The bank charged me $36 for each - I accepted those fees which in a time when most families are struggling, I think these are excessive. For the next two weeks I've been monitoring my balance every day to make sure I don't go over and have turned off any direct pay bills. I get paid on a Friday so on Wed. prior I spend money on food and a $5.41 lunch. I see these charges as pending on my bank balance leaving me a positive $18+ balance as of Thursday morning. On Thursday afternoon I get an email from an old hosting service of a charge for $203. I call immediately as I had cancelled this service, they see that and issue an immediate credit. Now the issue is I still don't see that on my banking balance as of Thursday afternoon. Remind you I get paid on Friday (Direct Deposit). I wake up Friday morning to check my balance and I see another $138 dollars in over draft fees. When I call customer service they tell me the balance you see online or on mobile is not reflective of everything and even though the posting date of the $203 is on the 24th (Thurs) and the other food an lunch charges - which showed on my online balance were Wednesday. The way the apply the overdrafts is different, so the balances and dates I see online don't mean anything. Then she tells me you should of setup alerts (which I thought I did), but I tell her even if I did I wouldn't of received the alert until mid-day Thursday about going over and you would of still charged me the $36 for the previous day charges...so how would an alert help? This is a very unfair system and does not make any sense. Not to mention the customer service was horrible - I sat on hold for over 30 minutes prior to connecting to a useless service rep. I think the current banking laws our very unfair to the consumer and banking practices are terrible where they put profit before customers. I've had many bad experiences with this bank. From extended periods of waiting for checks to clear, overdraft fees, transfers not processing immediately and now learning that even though you think your monitoring and managing your balance, what you see online is not actual and the dates and time of when you see charges get applied is different than how the bank applies them. STAY WAY from this bank! There are so many new and more customer focused banks and great online banks that offer greater customer service. I can only hope new laws are enacted to protect people from banks like US Bank
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July 2020 by Christine
The internet says the drive thru closes at 5pm. Arrived at the drive thru at 4:52pm & the lady at the window says they close at 4pm. She referenced a sign stating hours were changed in March of 2020. Well, I think since March someone could have updated their information online. Crystal Lake location is terrible.
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July 2020 by Cory Esposito
Teller was grumpy and unhelpful accommodating different technological abilities during processing of wire transfer. Things like this need to be handled with general patience and decency. It needs to go right the first time. Overall I like US Bank, try a different one.
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September 2019 by Thomas Breig
One of the worst banks ive ever dealt with. Their maintenance fees are insane, their credit card processing service Elavon (which is a US Bank company) has sky high fees as well. They just closed the location by my home and now. Only have 2 locations to go to both are about 15 mins away. Try mobile banking and their app is horrible (assuming it actually loads and doesnt crash. I switched to BMO Harris. Tons of locations, friendly people, and an app that works. I dont review many things but this one was worth my time. Stay away.
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August 2019 by TheCoryespo .
Teller was grumpy and unhelpful accommodating different technological abilities during processing of wire transfer.
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April 2018 by John Pedraza
The manager at this location and the tellers are racially profiling. It isn't unusual for institutions to do this (especially banks), but neither I nor any of my family members have ever had issues at ANY other U.S. Bank location. Despite this seeming like an isolated situation, I refuse to continue to bank with a company that fails to oversee their managers and the rest of their staff properly. This is 2018 and these incidents are often recorded on cell phones. If this issue isn't resolved soon, it won't be a surprise when NPR decides to do nice little investigation on these outdated and vile practices.
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April 2018 by Bruce B.
Switching banks soon! Brought coin change in. They asked me for a driver's license even though I had my bank card with me. Wow! What a joke! I really don't like when they ask for driver's license when you are paying your own credit card bill with your bill in your hand or adding money to your own account and now this! Everyone in the United States should take $500-$1000 cash out of there account on the same day every year and hold it for 2 months before putting it back in. Call it $500 out of all the banks day
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April 2018 by John H.
Some new faces and same old, old US Bank. The painful mortgage guy retired and there's a new manager. Savannah is still there and still wonderful. but the 2 or 3 nice people that work there at any given time can't overshadow the antiquated banking attitude and policies. It's kind of like walking into a time machine to 1950 and trying to explain to people what "software" is. We actually had that conversation over and over where the Branch Manager kept trying to explain to a US Bank VP in Naperville that software is not the same as inventory.
