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June 2024 by Mike Bennett
Scott is the man!!
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May 2024 by Oleksii Zinkevych
Every time I come in the morning it’s only one guy here and line of customers, as contractor I don’t have time for waiting 40 minutes to get paint, this only guy does excellent service but why only one guy?
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February 2024 by Robin Hollingsworth
Absolutely amazing experience this morning. The gentleman greeted me with a huge welcome. Very friendly. I got what I needed immediately he shook the ceiling paint for me. Offered to take it to my car as well. He shook my hand after loading my car and thanked me for my business. Amazing personalized service that you can’t get from the big box stores. This was a top notch customer service perfect experience. If there were a training video on how to interact with customers. This would have been it! I didn’t catch the employees name but he was working the store at 8:00 am on Friday February 16th. ????
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January 2024 by David Kerr
The young man that assisted me, (Nick) was extremely helpful color matching paint - I arrived at the store 5 minutes before closing and he took at least 20 minutes to make sure the paint was a perfect match.
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August 2023 by salvatore cirrincione
Came in with a specific problem had a very old neglected house that needed some exterior primer and paint. Staff was able to explain my options asked me a bunch of questions regarding the material I was painting sent me in the right direction and now that everything is complete I couldn’t be happier. Very welcoming, friendly and knowledgeable staff.
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June 2023 by Joe Wolek
Excellent experience. The manager went above and beyond to help me get info on painting my composite decking. He was extremely knowledgeable and helped me review all options.
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June 2023 by Penny Dacanay
Very friendly and helpful...
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June 2023 by John LaCognata
Great staff. Super helpful and eager to be of assistance.
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January 2023 by A Parkis
Edit from my previous review. We received a call from the store manager(s) and they were very apologetic and resolved our issue. The crew that we hired to paint our house really likes this store, so I am pretty sure we just caught an off day/time (We did show up close to closing). They have started painting our house and the paint is beautiful. I want to thank this business for following up with me and offering a resolution. This kind of customer service makes all of the difference.
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December 2022 by Amy K.
Edit from my previous review. We received a call from the store manager(s) and they were very apologetic and resolved our issue. The crew that we hired to paint our house really likes this store, so I am pretty sure we just caught an off day/time (We did show up close to closing). They have started painting our house and the paint is beautiful. I want to thank this business for following up with me and offering a resolution. This kind of customer service makes all of the difference.
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November 2022 by Chris R
Just came in for a quick quart of touch up paint but the gentlemen working provided some of the best customer service I have experienced in a long time, he was juggling multiple customers but greeted each person and asked how he can help, and after I purchased the paint he handed it to me with a handshake. In this day and age it is these experiences that keep customers coming back.
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November 2022 by Cindy Schaefer
Can't say enough about this Sherman Williams and the store manager, Scott! Great customer service, attention to detail and always willing to help out with a project. Only place I'll go for paint and stain!
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October 2022 by Kelly McFeely
Scott (store manager at Crystal lake location) was instrumental in me getting my old disheveled deck sanded and stained!! He was extremely knowledge and accommodating in recommending the correct products for my project and working with my budget. All the employees at this store have been helpful, really a great group of kind people. I will definitely come back to this store for all my painting needs!
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September 2022 by Joe Moone
Came in looking for paint for a bit of touch-ups in our three month old house. Our builder told us to go to this exact store on the paperwork. The salesperson told me :We haven’t sold this in a year.I can’t help you find a close match either.But if you want to choose a new color, I can sell you a ton of paint to redo your house?What a terrible experience. I’ll just call my builder back and hope he has some extra paint laying around.
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July 2022 by S Surdek
For over 20 yrs we have been using this local store and have never been disappointed. The staff and products are terrific, friendly and helpful. I love that they keep our prior purchase history available; I've needed to reference it more than once!A bit pricier this year - more than necessary I believe. However, they have always been willing to make me a great deal whether it be on wall paper, paint or stain.Thank you SW!!
