Ross Dress for Less offers a wide selection of brand-name merchandise at 20% to 60% off department store prices. The store provides a decent selection of goods, including art supplies and household items like rugs and containers. However, the customer service experience can be mixed, with reports of unhelpful staff and locked bathrooms that are difficult to access. Despite these drawbacks, Ross Dress for Less remains a popular destination for shoppers seeking affordable fashion and home goods.