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February 2024 by Massimo 49
I bought a clearance boot from this store in December 2023 and they are already falling apart. The boot originally said they were 200, how does a 200 boot fall apart that fast. I do stocking, so it's not even that much work on them. I don't know how people spend that much money for such poor quality.
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February 2024 by Sean Coss
I was in a couple weeks ago bought a pair of boots and wore then half a day. They were very uncomfortable so I finally had time to bring them back and they ordered me new ones.
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December 2023 by Goat
Walked in told the employee what I was looking for went back grabbed them double checked they for the same as my previous boots.
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October 2023 by Thomas Frazier
I needed boots with metatarsal guards. I was shown a range of styles and prices to choose from. Friendly service.
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July 2023 by Mark Wingate (SANTA MARK)
Went in today for new work shoes. Edgar, was GREAT! Had me feet scanned then proceeded to show me appropriate shoes to fit my work needs. He also helped me pick out the correct inserts matching the profile of my feet. He paid special attention to my "high arch" to insure my feet were properly supported. EXCELLENT job Edgar! You are on the NICE LIST!!❣️❣️??
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November 2022 by Liam
The store manager Perry and an employee named Alec were very helpful! They took a lot of time to make sure I had the right size fitting boot, and to make sure my insole was right for my feet. They took the time to explain the boots I was buying, as well as taking time to measure my feet with extreme attention to detail. The customer service there was phenomenal, and I would definitely go back for another pair of boots for sure.
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November 2022 by Nick
What a terrific experience I had, I've been eager to try Red Wing boots for a long time, the sales rep was very helpful. He fitted my feet and gave some suggestions. In the end I got a fantastic pair of boots that feel terrific and I'm so excited to get to try them out. They are a bit pricey but they come with lifetime lace replacement and boot conditioning. The model I purchased has the option of sole replacement which is awesome. 1 year manufacturers warranty. Very satisfied with my first time here.
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June 2022 by Eddie Afanador
A very friendly woman helped me get some boots today. She made everything super easy and recommended products based off of my foot scan. Thank you!
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June 2022 by Andrew Apollo
If you want high quality footwear, come to Red Wing. If you want good customer service ask for Edgar at this location.Excellent experience, great boots.
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March 2022 by Laila Ochoa
Employees were arrogant about an exchange the company guarantees if you don't find the ones you buy comfortable. They also only have two boots in a size 10 and don't evwn offer to order the ones you want. I'll be taking my business to the McHenry store moving forward
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February 2022 by Brandon Fischer
Had 2 size 10 1/2, for being a boot store and red wings at that, very disappointed I would give zero if I could!!
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January 2022 by Liam McNamara
The store manager Perry and an employee named Alec were very helpful! They took a lot of time to make sure I had the right size fitting boot, and to make sure my insole was right for my feet. They took the time to explain the boots I was buying, as well as taking time to measure my feet with extreme attention to detail. The customer service there was phenomenal, and I would definitely go back for another pair of boots for sure.
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December 2021 by Aaron McCracken
Store was empty (no customers besides me). Funny that the sign on the door says customers must wear masks, but the employee does not. Stock is rather low and apparently will be for several months.
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December 2021 by Jeremy Marcus
So sad to say that this was a terrible experience. Employees don't know how to use their own computers or measuring devices. Tried to sell me everything except what I asked for. So disappointing and extremely frustrating that I couldn't leave with a new pair of boots. I waited since April for a pair of boots that I was told would arrive shortly for months as well. Ive bought several pairs from this store in the past with no issues. I believe I've shown a tremendous amount of patience and politeness to all involved. Especially understanding the difficulty of supply chain issues. I think its time to see how competitors boots compare. Thanks for the headaches.
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November 2021 by Julio Huesca
Cheap shoes, warranty doesn't cover anything. One worker tells you one thing about warranty then later you come back and it's something way different. Don't buy from here. Walmart shoes outlast from red wings.
