Propane in Crystal Lake, IL

“I ordered a hitch and controller from uhaul.com Yesterday the controller arrived and after finding zero info about installation on the web I went to crystal lake store for help. Will, the tech with a great beard helped me perfectly He told me I purchased the most difficult controller to install. He pulled a Better, easier model off the shelf and swapped it out. Will took it out of the box, showed me how to install. 25 minutes later, It's now working correctly on my vehicle! I give Will 5 gold stars for perfect customer service . He listened to my problem, found a solution, and said have a great day!”

“Wasn't sure if they filled propane for residential customers, but I've always wanted to stop by and find out. You pull in past the gates and park in the spots either by loading docks (on the left) or the regular parking lot (on the right facing route 14). A person will be watching for walk-ups so you don't have to do anything just walk up to the edge of the loading dock (don't walk up on the actual dock though) and give him/her your tank. They fill it and give you a ticket showing how many gallons filled. In my case I had a standard Weber grill tank and he filled 4.3 gallons. You take the ticket in the office and pay. I paid $18.34 which comes out to $4.27 per gallon. Good price. Menards (just down the street) does refills at the Crystal Lake location as well (not all Menards do REFILLS -- but all Menards do exchanges), but they are tacking on a $5.00 surcharge for refills now so the total price for these standard BBQ tanks Menards is now more expensive than Suburban Propane. (Menards would have been around $21 bucks or so). So Menards is done with for now, and I'll keep refilling here. Only MINOR thing was it takes a long time to pay. I don't blame this fact on the employees though. The setup is old school contractor setup where an inside sales person has to sit at their desk and click their mouse several times to create an invoice before you can use the CC machine on the counter. I understand this as almost every contractor like place is like this. BUT if corporate wanted to get people in and out quicker (might increase sales if the line stacks up) then it'd be useful for all if they provided a more user/operator friendly point of sale system/setup. I'm sure the employees wouldn't mind either! ) Minor though....certainly won't keep me from returning. Summary, I recommend Suburban Propane in Crystal Lake to refill your outdoor grill propane tank(s). Take care.”

“Loved this place. They helped me and my fiance when we were trying to figure out where a check was. They were very helpful with the information they gave. U-Haul in general gives you the best price for storage and moving. If you do a truck and trailer, you get the best price rather than only getting a truck from another company”