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December 2023 by Christopher Birt
I couldn't recommend this Mavis higher. Called ahead and Isaac met me outside right when I arrived. They fixed two slow leaking tires in only 30 minutes!! Noah kept me informed during the whole process and Mike checked me out. I couldn't be more satisfied. 10/10 experience. Will be coming back!
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December 2023 by Kevin Kirkeeng
Isaac was great to work with. Buying tires cannot always be the most pleasant experience, but Isaac and the Mavis team were very helpful. Went in to purchase tires for my son’s car, and they were very thorough in explaining the choices and options we could go with. Great service and good price! Plus the safety inspection made us aware of a front brake issue that needed to be addressed. What a great experience for a Sunday afternoon tire purchase!
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December 2023 by Daniel Kahles
I had my Honda Civic in to replace my front brakes. Todd was able to explain to me the service and assist with setting me up a time that convenient for me. Service was quick and I’m extremely happy with the results. Todd and Anthony have worked on my cars in the past and I’ll keep returning as a customer to them.
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December 2023 by Alex Abrams
Isaac was fantastic in helping me with my brake service on my Jeep. As this was my first time needing this type of service, I was not entirely sure about it but him and the team informed me and brought me in the back to show me exactly what they were gonna replace and why it needed to be done. As I have gone to other auto shops before, I have never experienced this type of transparency and it is something I greatly appreciate. Not only that, but Isaac was able to get me a solid deal on it as well compared to other local places. The service was quick as well which was an added bonus. Isaac, Anthony and the rest of the guys were fantastic. I definitely recommend this team.
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December 2023 by Natalie Hodgins
Excellent experience! Isaac was extremely helpful, kind, knowledgeable & he went above and beyond to explain everything that was going on with my vehicle. He wasn’t pushy at all. He just gave me the information and then, gave me the space and time to come back in order to get the things that will need to be fixed/addressed regarding my vehicle. Honestly, I can’t say enough good things about Isaac and his professionalism & for treating me just like another customer and not just another woman who a lot of times they treat like we don’t know anything about vehicles. Very appreciative & definitely will be returning and will be ONLY dealing with Isaac.
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December 2023 by david schultz
This place is great, I made an appointment for a week later instead the shop called me that same morning telling me about special deals they had going on that day instead and asked if I could come in after breakfast. I said absolutely ? and they did above and beyond what I came in for. Fixed my radiator leak, new breaks for the front and new tires, an oil change and filled all my fluids and even worked on a price. I will definitely be back and respect them for acting human in the situation instead of corporate drones. Thank you mavis I will be back!
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December 2023 by Rayshwun Williams
I must say there are some amazing mechanics flowing through this particular Mavis tires and brakes. We have an hardworking, hustler, a go to man, prime alignment man Anthony. The heart of the operation I feel like. Then we have Jay the master mechanic who more than certainly gets the jobs done along with wisdom spread throughout the shop. Tire techs Erick, and Todd who hustle as well along with getting jobs done! You guys are the BOMB!
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November 2023 by Sparkz G.
Kenny was awesome and made me want to come back again great service. really made me feel welcome and comfortable, explained everything thoroughly and did his best to get me the best deals i'll be coming back here the next time i need it
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November 2023 by Christine M.
We stopped in on short notice to have tires mounted and they got us taken care if right away. The most memorable part of the experience was the gentleman who helped. Isaac was extremely professional, well spoken, his uniform was crisp and he was quick and friendly. I was very impressed by Isaac. He is doing a great job being the face of MavisTires for the customers that walk in.
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November 2023 by Kelly Thome
On Sunday, October 8th, I had called the store ahead of time to see if they would be able to take my tire in for a simple patch/plug from a small nail puncture. I was told that they had time and could take it. We arrived about 15-20 minutes later which was about 1 hour before closing. They reviewed the tire and the puncture and we were told it would take about 20-30 minutes.We had left and came back about 45 minutes later (assuming that they had definitely completed it by then), only to be told that they "forgot about it" but will do it, at this point it was about 15 minutes prior to closing. While they were working on the tire in the back, we were asked to pay before the service was done so they can shut down their system as it was a few minutes before closing. We paid for the service, however a few minutes later they brought the tire out and told us that they were not able to fix it.We asked for a refund and were told that we would have to come back the next day to receive it since they shut down their system shortly after, and we were rushed out since it was past close at this point.We went back in on Monday, October 9th and were again told that they could not do it because their system was shut down, this was 30 minutes before they closed and I was blamed for not "calling ahead" to let them know.We then went back in on Tuesday, October 10th and were finally able to get our refund for the service. After realizing that we never looked over what they had done to the tire, assuming that they did nothing based on their comment of not being able to fix it, we reviewed the tire and realized that they had completely RUINED the tire and it still had an air leak! (See photo attached). You can tell that they rushed it due to being close to closing time and were just lazy, leaving us with a completely unusable and unfixable tire!After the terrible service that we received at Mavis, we went to another auto shop in the area to see if it could be fixed and were turned away because of the damage that Mavis did to the tire.We had to purchase a brand new tire due to the damages that Mavis caused to our tire from "fixing" a simple nail puncture. We deserve much more than a refund for the service as their laziness and rushed job ended up costing us much more than a simple patch/plug by leaving us with the only choice of purchasing a new tire!
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November 2023 by J Matejka
Isaac was fantastic! Very friendly and knowledgeable! Is willing to work with you in order for you to get what you need. Service was quoted to be about 2.5 hours, was done way before that. Shout out to John's Towing for getting me here safely! Thank you to Jay! Amazing mechanic!!!Excellent job!
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October 2023 by Jeanette P
I’m somewhat new to the area, ran over a nail and had to replace a tire. I’ve used this particular location in Crystal Lake before because I was referred by a friend so I went back. Was greeted by a gentleman named Isaac who was very professional and extremely helpful in finding my receipt with my tire warrantee and I was able to get my tire replaced same day with no problem. He also took the time to measure the tread depth of my other tires and gave me an honest recommendation with regards to replacing any of my other tires. Would certainly recommend.
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October 2023 by Margaret Haynes
I had very great experience. I needed two of my tires fixed and I didn’t have much time. Isaac was knowledgeable and very helpful.Isaac was very professional and reliable & quick. Definitely recommending Mavis to friends and family. Thanks Isaac!!!!
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September 2023 by C H.
Looks like these guys are just getting started, so I hate to give a negative review, but this place is a joke. Sorry guys, maybe you can get it figured out. Place is a mess . There is nothing in there. A couple stacks of tires and a rack of wiper refills. Holes in the floor - yes holes in the floor - look out! No waiting room except for a few chair strewn about and a tv on the wall. I went for a simple tire repair. Screw in the tread. Guy came back and said they couldn't repair it because it was in the sidewall. I told him it's not in the sidewall - it's right in the middle of the tire. It wasn't even close the sidewall. He then made some other excuses and finally told me if I came back in a couple of days he could fix it. Obviously something was going on here and he did want to or couldn't fix it for whatever reason. Guys, you gotta do better than this if you want a viable business. You need to get this place fixed up. My immediate reaction when I entered was what a dump it was and that it was a mistake coming here. You don't want that. Your business is going to fail. And you need to be straight with your customers. I hope you can get this straightened out.
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September 2023 by Blayne Troser
I must say….I have never had such an amazing experience with customer service as I have had with Isaac the assistant manager here. This guy walked out to me before I even finished my coffee. Treated me with the upmost respect. His kindness really made me feel at home. His knowledge on tires and what I needed really set the tone. His co worker Mike also was a joy. Mavis has earned another loyal customer! Kudos to those guys
