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April 2024 by Unknown Unknown
Steve was excellent! He not only helped me a little bit over the phone, which then encourage me to come into the store. Once in the store, he’s very knowledgeable about the mattresses that we were looking at for our 4 1/2-year-olds bunkbeds. He was able to tell me what they had in stock and others that he would be able to order and have them in by the next day. Once we made our decision, Steve helped us to get the mattress into our vehicle. Very informative salesman and just good all-around people to talk to
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April 2024 by Jarrod Borgardt
Came into this store after dealing with "HassleLess" across the street. Night and day difference in having a knowledgeable mattress expert help us through our purchase. Even helped us out with additional financing options. Stephan you were a great help, much appreciated and look forward to purchasing from you in the future! Keep it up! His patience and insight was what made us come back to complete the purchase within a couple hours. Delivery was within a day or two and everything was delivered without a scratch or dent!
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April 2024 by nelyn mercado
Very good service!
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April 2024 by Lynn McIntyre
I searched online for mattresses, but I really didn’t know the difference between them so I decided to go in-store to try some out and ask questions. George was great! He is super friendly, helpful, and had recommendations for me. I bought a mattress on-the-spot and delivery is super quick.
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April 2024 by Darrellynn Hanes
Steve was very helpful, knowledgeable and patient during the mattress buying process! I went back to purchase and George was filling in for him, George was also great. I feel more comfortable as they have a 120 day perior that you can return or exchange your mattress!
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February 2024 by Jerry Cowan
Manny was very helpful and nice. I highly recommend him.
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February 2024 by Ms. Parker
Manny was very informative, gave great suggestions, didn’t Hoover, and helped us find the right fit that was budget friendly. So excited for our new purchase and some much needed good nights of sleep.
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February 2024 by Rick Hartwell
An absolutely wonderful experience. Stephen was very knowledgeable and professional, but was absolutely friendly and very helpful. We had just closed our new home about an hour previously and needed two mattresses immediately. Stephen wound up the sale with a big "Welcome to Illinois," helped us wrap both up, and loaded them into our rented U-Haul. We got to sleep on mattresses tonight in our new home! Stephen, thank you again so very much.We have since returned to buy another mattress and again everything went very smoothly. We bought this Mattress Friday and it will be delivered on Sunday. The entire deal was fine within a half an hour. We will continue to recommend Mattress Firm to all our family and friends!The Hartwells
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January 2024 by Adriana Rodriguez
My experience buying a new mattress with all the works could not be better. What made my experience so wonderful was the seller Manny! Yes, a seller can be and make the whole different experience. Manny has the right personality, attitude and above all knowledge. He explained every single question that I had, and believe me I did 100 questions, with patience and some times when he notice I didn’t get everything he said, he explained again in an easier manner. I was so lucky to find Manny in the Mattress Firm store in Crystal Lake. The mattress I bought is so awesome, simply the best. If you ever need to change your mattress do yourself a favor, come an look for Manny. He is definitely an asset for the store. Thank you Manny! You are the best! ?
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January 2024 by Citlali Ruiz
Very helpful staff!! Really helpful ? I'm satisfied with the customer service ?
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December 2023 by John Mikel
Wonderful experience. Me and my husband debated for months whether to get a King mattress; we currently have one child under 18months and I’m due for our next little one in January. So with 2 little children, plus 2 BIG dogs, our queen was not going to cut it anymore. There were multiple retailers I had been considering - Hassle Less, Ashley Furniture, Amazon, etc. we both agreed it was better to go into a store to ‘test’ the mattress beforehand. It was a whim to try Mattress Firm. TOTALLY WORTH IT! Manny was excellent. He showed us the most recent popular sales mattresses… and they were all part of the November special sales deals - MAJOR PLUS! He wasn’t pushy, manipulative, or trying to coerce us into purchasing anything. I knew I wanted plush and my spouse had questions about memory foam. Manny showed us a couple reasonably priced options and their corresponding purchase deals. We left to go talk and give some thought. Manny told us the business hours so we parted. It didn’t take much discussion with my husband though…a few hours later I returned to purchase one of the Hybrid options Manny had shown. Delivery with setup in 2 days was included for free as part of the deal. Months of heated debate about an action that took less than 72 stress free hours! Thank you Mattress Firm and your associate Manny!
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December 2023 by Vivek Kantayya
Stephan was very knowledgeable and helpful as I purchased mattresses for my elderly parents. He helped me save some money as their funds are limited. We had an issue with one of the mattresses having a manufacturing defect noted after delivery and he was super helpful in getting them a replacement asap. I highly recommend Mattress Firm in Crystal Lake and Stephan for great products, prices and customer service!
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December 2023 by Dawn love
I had a pretty good experience. The sales guy was very knowledgeable and very helpful. I finally got myself my king size bed that I’ve been wanting for a long time and everything was really great. However, I wish the salesman would’ve told me that the floor model that I had made my choice from was on the sales floor for years. It was super soft, because it had been laid on hundreds of times over the years. I loved it but I don’t think my new bed will feel the same. Until I break it in. That’s my only concern. However, it is good to know that my bed will be super comfy and soft for years and years to come great place great sales people would recommend it to anybody.D.L
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December 2023 by Tom S
The installers were prompt, very helpful and answered all our questions. I would recommend Mattress Firm to anyone!
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December 2023 by Steve Peterson
We were very happy with our experience! We were not pressured at all. Manny showed us several options and gave us time to try each. He was professional, personable and provided the knowledge that we did not have. A job very well done. Can’t wait to get our new bed delivered!