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March 2024 by ben timm
Bought a pair of diamond earring from them. Leslie was the associate who helped me. Super friendly and extremely helpful!
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March 2024 by xemily.louiseex
Best place ever
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March 2024 by Z A
Rhonda and Leslie were extremely helpful with my search for an engagement ring. They both really took the time with me to explore all my options to help me find the best ring possible. Thank you guys!
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March 2024 by Sara Lenz
From the start this location has been phenomenal. They’ve always made me feel welcome. I received my ring on Christmas. I needed to get it sized. I took it in shortly after the new year. It was slotted to take 2 weeks to complete. The ring was back in half the time and done correctly! The next day I damaged the band of the ring at work pretty badly. It took me a bit to get it back into the location, as I live 45 minutes from it. However, when I brought it in, I was greeted warmly and tended to quickly. I showed the gentleman my ring and he took care of getting it sent off right away. Because I had the warranty, it was no cost!!! Turns out the ring was damaged more than I could see. I had a diamond replaced and the band was completely fixed to where I couldn’t tell it was ever damaged. It shines better than the day I got it. The only issue I have is this isn’t closer to where I live. Thank you again for all of your help.
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March 2024 by Eric Rapp
Helzberg has helped me find and maintain my wife's wedding ring with such attention to detail and expert service. I will come back here for many occasions to come when I look for high quality gifts.
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March 2024 by Domenica Wozny
Leslie at the Crystal Lake, Il was very helpful.
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March 2024 by Denine Dudek
DO NOT TAKE YOUR JEWERLY HERE! My brother brought my late fathers ring to have it sized and they lost it. Janet the manager is completely inept, just offering money which the ring is invaluable and would never cover the cost of the ring.
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March 2024 by Austin Cantilena
Leslie was fantastic and made the experience as smooth as possible!
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March 2024 by Stacey Hughes
I was grateful for the service that I received at Helzberg. I went in for a fix to a necklace clasp. They were easy to work with and fixed it on the spot. I think we see and hear so much about bad customer service, this wasn't like that at all. Janet Sikula, the manager was kind, helpful and I can't thank her enough for her help!
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February 2024 by JB Weed
Helpful staff and convenient location. Typically have a nice selection similar to most Helzberg locations.
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January 2024 by Preston L
Came in to have my new watch adjusted to my size.. Service was greatthey tried their best but one of the members had a pretty uninviting attitude. Didn't seem to friendly.
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January 2024 by Rachael
Super kind and quick with my insurance check in needed and it was the week of Christmas and me bring 1200 miles from my home store! Great staff
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December 2023 by AJ
Thank you so much to Leslie who has always helped my family pick out the most beautiful jewelry. She has helped my family for many years now whether that be for birthdays or other holidays, and she never disappoints.
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September 2023 by David Stone
Ronda and her team went above and beyond to help me get a absolute gorgeous ring for my Fiancé. It was a pleasure from the second I was greeted. I really can't thank Ronda enough, seriously thank you so much for making this happen, I highly recommend her as well as her team.I will be back.
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August 2023 by Michael James
Rhonda was an absolute pleasure to work with. I called her 2 days ago about a ring. She had the ring brought in for me since there was only 1 in the area, called me the day it came in, and got me in and out in minutes! I couldn’t be happier with this whole transaction. Hands down a great location with an amazing staff.
