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January 2024 by Lucas K.
We received wonderful customer service from the employee working the front desk! She was super friendly and completed a quick watch sizing for an affordable price. We will be coming back for future jewelry services!
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October 2023 by David Rosales (The Cycle Mechanic)
The staff are very friendly and professional. Dalzell Jewelers has been a corner stone of professionals for many years ?
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July 2023 by Shelley
Purchased a custom engagement ring and wedding band as well as a simple men's wedding band from Dalzell and we could not be happier!Rebecca was amazing to work with. The custom jewelry process was easy. We provided many of our own diamonds from heirloom jewelry and she fined tuned detailed digital versions of our rings until they were exactly what we were looking for.We highly recommend Dalzell and Rebecca!
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June 2023 by Katie M’Lady
They have a decent selection, but not as much in store as I was hoping for. Very pricey! However, that’s to be expected for a small business jeweler in downtown Crystal Lake. Based on first impressions, I received a lukewarm “welcome”. Thankfully I was able to work with Krystina who was fabulous and gets 5 stars!! She was very helpful and knowledgeable and able to help me find a ring for my daughter’s birthday. The quality of the ring is very good and my daughter loves it, so I’m pleased overall. But I won’t be doing more shopping there as I can get the same, if not similar quality for less money.
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June 2023 by amy wehrs
Very easy to contact and schedule an appointment. Rebecca was so easy to work with and provided a ton of options to help find the best ring for me. Orders came in sooner than expected!
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June 2023 by Julie Kaminsky
Had my ring resized and they did a great job! I even dropped off another one. About 8 years ago they remade my wedding ring to add extra support so the mini size diamonds on the side would not fall out. Looks like the original. Highly recommend.
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June 2023 by Elizabeth Cunningham
Very fast and efficient. My mom and I bought the endless bracelets, and we are so in love! All the jewelery there is absolutely beautiful ?
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May 2023 by Anna G
I have always had a wonderful experience at Dazell Jewelers no matter how large or small my request for service. I appreciate their attention to detail and their customer friendly service.
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March 2023 by Alyssa Ebel
My husband bought me a beautiful wedding ring in May 2021 and within the first year a diamond fell out while I was at home doing daily tasks. I took it in to be repaired and was immediately made to feel like I was the reason the diamond fell out. I was told I broke a prong off and that’s why it happened. However, there was still two other diamonds loose in the ring so I was quick to defend myself and prove to her the diamonds were moveable and not set properly, at which time the woman’s tone changed. They replaced the diamond and “fixed” the ring free of charge but since then two more diamonds have once again become loose, which happened only a few months after the repair. The middle one I can physically move back and forth and side to side, with ease. It’s so bad that I don’t even feel comfortable wearing my wedding out of the house in fear of losing another diamond. Despite the ring because gorgeous, I am beyond disappointed in the product and the service I received. Which is why I have not been back to fix it, I would rather have a new ring made.
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March 2023 by Krista McGorrian
Looking for something simple, did not try to sell me something I didn’t want. Nice experience.
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January 2023 by Cassidy
I came in today with my boyfriend to look at engagement rings after a very bad experience at another local jeweler that morning. Kim immediately changed our moods with how kind and helpful she was. She helped us pick out a beautiful setting, not to mention she let me continue to try it on the entire time we were there. They had a great selection of rings compared to other places I’ve been!
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January 2023 by Esther Theofanous
If I could give negative stars I would. My husband brought in his heirloom 1896 British Gold Sovereign Coin set in a ring for repair. It was set in an 18K gold setting. The rim holding the coin was cracked and a small piece had come off of the part holding the coin. We had thought they could repair it, or at least let us know that they were incapable. When he went to pick it up it was all bent and not repaired. They said they would fix it again and to come back. He just went to pick it up and they have ruined a family heirloom. They used silver or some sort of silver colored metal to repair it. They polished it so much that the 18K setting is so thin around the band and fragile now. They probably took a 1/4 of the thickness of the band off by their over zealous polishing. The coin itself you can now barely make out what it is. They almost polished the detail of the face of the coin off. Would not recommend for jewelry repair.
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December 2022 by John Romita
Always a great experience! Expect to find quality selections and an educated staff. A cut above chain store jewelers!
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October 2022 by Ilse Mejia
I love getting my ring cleaned here. Comes out looking brand new, friendly and speedy service.
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October 2022 by Lea Diaz
We worked with Kim and she was the absolute sweetest! She pulled every single ring we wanted to look at with patience and related to us on a personal level. Kim did not come off salesy but instead want me to have the exact ring I was looking for - definitely recommend!!!
