CVS Health in Crystal Lake is a pharmacy and retail store open seven days a week. It provides prescription refills, COVID-19 and flu tests, vaccinations, personal care items, pet toys, and healthy snacks. Customers can join ExtraCare for personalized deals and rewards, shop weekly deals, or use free pickup and same-day delivery services. Customer experiences with staff are frequently positive. Reviews highlight employees who are incredibly helpful, efficient, and reasonable, providing stellar customer service. Specific instances include staff helping customers find items, assisting under time constraints, and going out of their way to resolve prescription emergencies quickly. One employee's great attitude and extra effort were noted as saving a holiday. However, some negative experiences are reported. These include significant prescription management issues, such as medications not being ordered and remaining on hold for almost a month. The corporate phone service is also heavily criticized, described as the worst experience and garbage, with customers advising it is easier to visit the store than call.
