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January 2024 by Lauren Benson
I use to love this cvs but for the past few months Idk if it's because they got rid of most of the old staff? But they have been so slow and behind like the cvs in crystal lake on Randal. Maybe fix the hours or fix staff? And it's not the whole staff but I feel it's the new entitled staff, the younger ones, specifically the females usually that have no bedside manners and act like you are being a burden. And I am a very patient person believe that. It's gone down over there! Very disappointing. It's no longer personable like it use to be.
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January 2024 by Jess Ryan
I used to like this pharmacy, not sure what happened but it’s HORRIBLE now. Nobody answers the phone, ever. How is that allowed? Their IVR system makes it very difficult to get to a human. They do NOT make necessary prescriptions a priority. They’ll make you wait 2 days to fill an antibiotic, or better yet you’re out of a necessary daily med, they won’t fill that timely either. They don’t care about health , obviously.
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November 2023 by Jeff S
WARNING: AVOID THIS CVS LIKE THE BLACK PLAGUE!!!After spending 35+ years interacting with pharmacies for my medication, I can confidently state this particular CVS at 177 Virginia Rd. in Crystal Lake is absolutely, unequivocally the most INCOMPETENT bunch of goofballs that I’ve ever had the displeasure of dealing with.They hardly ever answer the phone, are seemingly incapable of meeting deadlines, they don’t understand how to efficiently interact with doctor’s offices, they have no clue how to use their own internal system (which is an absolute mess, btw), they consistently deliver a terrible customer service experience, and worst of all — they casually dismiss and excuse their own incompetence, never taking any responsibility for their repeated failures.I could go into specific detail, but I don’t want to bore you. Doing so would require an amount of effort I’m simply not willing to offer this sorry excuse for a pharmacy. If Google would let me, I would rate this CVS a -100 on a scale of 1-5 stars.
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November 2023 by Kayaking Tab Silva
This place needs to put their thinking caps on. You can't be this stupid when dealing with prescriptions if a patient stops by to pick up a prescription and it's not ready and you tell them to come back in 2 days and call them and tell them it's ready you probably should have it ready when they show up. Not tell them that you need a new doctor's authorization. This is why I do mail order they don't even know how to say they're sorry
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September 2023 by Amanda Barth
Price at register did not ring up to reflect $10 off coupon. Very disappointed
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August 2023 by Julia Hruska
Was immediately accused of trying to obtain narcotics when I asked to transfer over a medication… for a YEAST INFECTION. Ridiculous.
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August 2023 by Kimmery B
Went in for passport photo, which they advertise on Google. No one at the counter. Found a stocker and he said "I don't think the camera is working " and went back to stocking.
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July 2023 by Kim Bauman
Went in for passport photo, which they advertise on Google. No one at the counter. Found a stocker and he said "I don't think the camera is working " and went back to stocking.
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July 2023 by Katie K
I am absolutely CRUSHED my employer switched providers & CVS is no longer covered. The pharmacy techs here are amazing, friendly & extremely helpful!!! Now I'm forced to go back to the CL Walgreens aka the worst pharmacy on the face of the planet!!!!!!
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April 2023 by James Steele
Great, clean location! Employees are fantastic and acknowledgable and help you with whatever it is your looking for. Pharmacists are friendly and professional. They care about your health and give you the info you need to stay healthy!
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February 2023 by Elodie Sabatino
They stopped taking good RX coupons for many prescriptions.
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January 2023 by Erin Lucas
The pharmacy refused/denied medication to me; claiming they are reserving medication for their "patients" only. There is a regional shortage of multiple medications, so to refuse medical care in anyway to any person in need is absolutely unsafe. This pharmacy is the first of many to have the medication available; juat not to me. This goes against their oath to provide medical and pharmaceutical needs to all!
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January 2023 by Erin L
The pharmacy refused/denied medication to me; claiming they are reserving medication for their "patients" only. There is a regional shortage of multiple medications, so to refuse medical care in anyway to any person in need is absolutely unsafe. This pharmacy is the first of many to have the medication available; juat not to me. This goes against their oath to provide medical and pharmaceutical needs to all!
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December 2022 by SouthPaw HemPros
Allowed me to pay $1,200 for an injectable prescription but did not advise that the needles needed to be ordered separately by the doctor. Did not ask if I needed any assist with this new medication or needed needles. Just took my money and sent me in my way. I now have a $1,200 prescription that is currently no good to me because. I will be without my medication until the doctor approves an order for the needles. Which I’m sure I will have to pay for as well. What a bunch of losers. CVS pharmacies are the worst.
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October 2022 by Jessica Donica
Terrible place. They fired me for trying to stop someone from stealing thousands of dollars worth of liquor. And I was assaulted on top of it. Screw CVS. They don’t care about any of you.