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June 2024 by Anthony
I went to this bank today to make a withdrawal that was a tad larger than usual. I did not catch the kind womans name who assisted me but the teller with Red hair is one of the nicest people Ive ever encountered at a chase! She was professional, Helpful And truly cared about my situation.
GIVE HER A RAISE AND PROMOTION!!
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April 2024 by Matthew Buller
Surprised by the poor reviews here as I've never had a issue. Staff has been friendly and professional over the years i've banked here. I just wish their (Chase as a whole) business checking rates were more friendly for small and upcoming businesses, as I found another big bank in Crystal Lake for that. Also the newer maintenance fees on regular checking accounts suck
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March 2024 by Nancy Walter
Teller named Jess is consistently unpleasant to deal with. Today, prompted me to publicly voice how terrible she is at her job.
She told me I put in the wrong pin number. I re-entered, she agin told me I put in the wrong pin number. I told her, it may be your system as that is my pin number. Then she smirked at me, mocking me. She told me that pin number was not associated with my debit card and if I attempt to use it, my card will shut down.
After I left the bank, I used my debit card with my pin number at 2 different stores.
I worked at a bank for several years. Jess is a disgrace to Chase and the banking industry.
I sincerely hope she leaves.
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March 2024 by Clay Mitre
Rude, disinterested staff. I cannot recommend chase bank any less.
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February 2024 by eva foley
Always pleasant nice my favorite chase bank
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January 2024 by zenon dyrda
Poor business customer service
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January 2024 by zaza iremashvili
Stupid system :) We came there to open an account for my daughter to deposit cash, but it ended the other way around, I closed my account, took cash out and deposited in the next PNC bank building, Were we opened one for my daughter without asking any stupid questions.
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September 2023 by Yulia Podoliaka
The most unprofessional location even. Only one brunch who is not familiar how to deposit comchecks. Train your people!
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August 2023 by Rosalio Gonzalez
Excellent service. All their staff are very professional and knowledgeable.I will definitely recommend this bank to all my friends and family.Thank you for a wonderful experience.Leo G.
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August 2023 by Susan Wynne
Cesar helped me and my children set up accounts and navigate IRA…he was patient and thorough! Thank you!!!
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June 2023 by Yarazeth Enriquez
Very rude and unprofessional staff. Please take the time to drive to the Cary or Algonquin chase. Disgusting attitude.
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May 2023 by Chris Z
Terrible experience with their banker Max Soto. Had an appointment and he couldn't even be bothered to say hello like any normal person in customer service does. Essentially like we dealt with a robot but with less people skills. I suppose thats fitting considering thats exactly what his position will soon become.We will be moving our accounts soon enough and Max will be the final reason why.
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April 2023 by roz hayes
With this bank for many years had direct deposit, recently changed that for 6 months. Today I went to go back to direct deposit. TRS. The rudest NON SMILING person I have encountered in a business!ineever encountered
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February 2023 by Alison Storey
I've been an account holder with chase for my entire adult life, from regular checking to business accounts. I'm done with them after my experience at this location. Absolutely rude, I have never been asked to schedule a regular new account opening, let alone have a bank manager lie to my face and tell me all new checking require a 1500 balance at all times no other options apparently lol, he didn't even ask me what I needed in my new account,If you want someone to talk you out of setting up an account with them, just go talk to the manager he will talk you out of it all by himself.I laughed and said I'd be going elsewhere, he then told me that Wells Fargo was basically the same. I set my appointment to waste his time later that day, left and went and got a completely free checking and savings account down the street at that Credit Union we all pass.The funny thing is I went to this location because the one in Woodstock is terrible... and now I know the one in Crystal lake is too. Byby Chase.
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January 2023 by Ahmad Harb
I almost cancelled my appointment when I read the other reviews but I’m glad I did not. I had a meeting with Scott A. to help with account issues and he was very helpful and knowledgeable. He also helped me with other stuff regarding cards and even ran a deposit for me (which I would have had to do at the counter). 5/5 Would recommend.
