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November 2023 by Jacob Shaffer
We have been using this location for the last 7 years. Jon, Eleazar and the team are great. They provide amazing customer service, great follow up and are easy to work. Very competitive pricing and quality work on every service we have had done. We won't go anywhere else in Crystal Lake.
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November 2023 by Honestsupp
I had a slow leaking tire on my primary vehicle. Made an appt and I was in and out within 30 mins for less than $50. Very professional staff, spacious and clean waiting room. For what it’s worth, I saw 2 different women come in and treated professionally as it should be. If I had the staff they have at the CL store in my business a few of my problems would be solved. Maybe I can steal one or two? (Joking)
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October 2023 by Angelo D.
All they want to do is sell you a tire. The are not interested in fixing a flat tire. They will give you some BS excuse why they can't fix a flat. I had s tire that was low and the nail was right in the middle, they wanted to sell me 4 tires. The tread was at a 6, tread at 3 or below is the cut off for replacing a tire. Complete con job here! Total BS!
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October 2023 by Gregory Lacey
This visit was my first service visit to Cassidy.I had originally planned to go to Costco for 4 new tires. I called Cassidy and saw that they offered the same or better warranties and had a specialty on 4 tires comparable to Costco. Cassidy also had appointments available that aligned with my schedule.The main aspect that tipped me towards Cassidy was the customer service, even over the phone.
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October 2023 by Hector Delbosque
Cassidy tire has helped me a bunch. The front office guys are great to deal with and the work has been great as well. Thanks again and definitely recommend
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September 2023 by C H.
After a bad experience at Mavis Tire, I stopped here for the first time to have a tire repair done. They did a great job. Took about an hour and ran about $40. Nice folks. Nice facility. No issues. I will go back here again for any tire needs.
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September 2023 by Ben H
Tire repair... Service was great! Easy to setup appointment online. They repaired my tire and got me in and out quickly! Very reasonable cost.
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September 2023 by K Noons
Great service! In the last couple of months we have had tires repaired on two different vehicles and needed a new battery in one. We also use Cassidy for our oil changes and other maintenance. They are honest, prices are fair, and they do quality work.
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September 2023 by elroy jetson
Had a nail in my car tile tire and the guys at Cassidy took care of things and made it easy. But it’s HOW they take care of things. Everyone in the shop is always upbeat and happy to help. I’ll be back any time I need anything tires.
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August 2023 by Angel I
They have more Profesional equipment than Sam's club. I had to go there because Sam's club could not service my car due to not having the specific car lift that my car needed to not damage my car. The staff was great at Cassidy and took care of me as a walk in customer. They really tried fixing my car as soon as possible and it was done in no time.
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August 2023 by Carrie MacDonald
Stopped in with no appointment when my car notified me that one of my tires was all of a sudden very low. I expected to have to wait quite a while due to being a walk-in, but they were able to check and patch my leaking tire in under a half hour. Fantastic service! I drive 25-35k miles a year and I’m hard on my tires, so I know where I’ll be going when these need replacing!
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August 2023 by Lisa Park
I called with a flat on Friday afternoon. They had me leave the car with them told me they’d get it in and taken care of but they’d have to work it into the schedule. A couple of hours later I got a call that my car was ready. Fantastic work all around. Much appreciate the help on such a terrible day.
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July 2023 by Jeff Nykaza
This company had great communication and friendly service the entire time. I didn’t have a ride back to my house after I had to drop my car off for service. They were nice enough to pay for an Uber for me to go back home and wait for them to call me when my car was done. That was super helpful on their end and there’s not a lot of places that would’ve offered that around here. I’ll definitely be coming back. Thank you guys!
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July 2023 by William Blohm
I’m very happy with Cassidy tireEven though it was 3 JulyJon the manager was able to patch my damaged tire, even though he was working short staffed because of the upcoming holidayAnd I was able to drive my car to the Fourth of July partyA great example of under promise and overproduce well done
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June 2023 by laura abbott
This was my first time using Cassidy when I went there for a tire repair. The staff is friendly and I found the service to be fast and efficient. They called me in the time frame they said they would to keep me informed. Will definitely use them again.
