10AM - 1PM
450 State Rte 31 Ste 100, Crystal Lake“My car needed repairs and my insurance company reserved a rental for me at this location. Branch rental manager Erik Juveland assisted us with the rental. He was excellent . He answered any questions I had about the rental and was professional and courteous. The entire staff there was so nice and inviting. Returning the car was easy as well. I will definitely recommend this Enterprise location and if I need to rent a car again, I definitely will come back here. ⭐️”
“I did not catch the gentleman's name, but I received phenomenal service from the agent working Saturday, Jan 6th AM. I had pre-paid for a 4-wheel drive vehicle for a one-way rental out of state. Once the paperwork had been completed he handed over the keys and let me know he had pre-set the heated seats and auto-started the car while we were speaking so it could warm up. These are the extra touches that can turn a routine rental experience into a good start to your day. Really appreciate the dedication to great customer service!”
“I was going to be 5min late past closing to turn in my rental. I called and he was gracious enough to wait for me. Saved me a ton of stress and money, thank you! Great customer service!”