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October 2023 by Greg Goergen
Service has been excellent for the past 15 years I have rented vehicles from them. I've never had a problem with any of the vehicles.
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October 2023 by scott massie
Never had any kind of issue. Been using this location for years.
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September 2023 by Art Tkachenko
Terrible experience.Reserved a car. Got confirmation email.Later at night got a call telling me they don’t have it now. I asked if other locations might have it - they said they don’t know and I should be the one calling the other locations to check.Called budget customer service for assistance and clarification and they said they are just sorry and offered me to pay the difference if I find similar car somewhere else and it will be more expensive. And all of that is now on the day of my trip that makes it almost impossible to find.I would never recommend this company to anyone I know.Zero stars.
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August 2023 by Kim Miller
The car I originally picked up last Sunday had a completely bald back tire. The ordeal I went through to exchange the car was beyond frustrating. I’ve never had worse customer service. First I went back to the rental place in Crystal Lake and they were closed. I called Barrington and they had no cars. I called Spring Hill and they were closing at 1:00, even though the website says it’s open till 3:00. They told me to call Emergency Roadside assistance and they would not bring an exchange car. They told me to take the car to O’Hare or bring it to a service station to change the tire and Budget would reimburse up to $200. I told them that I didn’t feel safe driving the car and they did not seem to understand me or did not care. I ended up having to take the car to O’Hare, which required getting a sitter for my autistic son. They did not tell me where to take the car at O’Hare and google maps brought me to a random parking lot at the indicated address. It took over 20 minutes to finally speak to a person on customer service so that I could get directions to the rental return garage. I was frustrated to the point of tears and fortunately one of the garage attendants, Maya, was able to FINALLY help me and get me an exchange car. Needless to say, the original car NEVER should have been given to me and because of the horrendous service, I will NEVER use Budget Car Rental ever again. Your company should be ashamed.
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June 2023 by Steven Kelly
Easy. Spent 7 minutes picking it up and 5 dropping it off. Man at desk was very friendly and helpful. Didn’t push add-ons. Respected my rental preferences
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April 2023 by Julie Bevel
I was going to be 5min late past closing to turn in my rental. I called and he was gracious enough to wait for me. Saved me a ton of stress and money, thank you! Great customer service!
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April 2023 by Samuel Enriquez
Fast and easy online rental. Even easier to check the car out. Loved my experience and would recommend to anyone.
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April 2023 by Team Ness
The staff at the Budget rental center in Crystal Lake IL were friendly and accommodating. It's convenient to have a center close to home!
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April 2023 by David Bradford
It's the best car rental place around. It's low-key complete service with a small and efficient staff.If I have a choice in the place I can rent a car, I go here.
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October 2022 by Doc Ryan
Don't book online. I showed up and they only had a 12 person passenger van. The man that runs it, franchisee, had more anxiety on a Monday then a kid on first day of school. Therapy is key. it's a budget rental car place you're not doing heart surgery. Place also smelled like my grandma's closet and was dirty. I'd uber or head to different place. Bizarre worls car rentals
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September 2022 by Kim Guinsatao
I recently rented a car for a one way trip from Indianapolis to Crystal Lake. Budget had a competitive price and includes your spouse as a verified/approved driver. This is one reason I chose Budget other than the fact that I've rented from them before and have always been pleased. I signed up for their Fastbreak program and glad I did. Pick up and drop off was so easy and took only a few minutes! All the questions were already answered online.
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September 2022 by Patricia Dugo
Awesome staff member… super helpful… great car!!
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August 2022 by PK C
The owners are so nice. I had to re-work my return and no issues. Will forego Enterprise from this point on. Car was clean and tank was full.
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July 2022 by Tom Hanschman
I rented cars regularly from Jay and his Budget facility many years ago. My experience was always top notch. After a few years off, I’m back to renting again for business (and occasionally for personal use), and I’m happy to say that the customer service, car quality, and overall processed are even better! Hard to believe! You can’t go wrong with Jay and his Budget operation in Crystal Lake. Keep up the good work, Jay! You make doing my business a lot easier and I appreciate it!!
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July 2022 by Pam Powell
Excellent customer service & excellent staff. No additional charges after dropping the vehicle off.