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February 2024 by Hopalong Cassidy
I took an iphone11 in with an unresponsive touch screen. I had looked at replacing it but that was $300+ for a refub. BP fixed it for less than half that! The service was quick too. I got the callback that it was finished within an hour.
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December 2023 by Ricardo Franco
Professional and he appreciates veterans such as myself
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October 2023 by Ralph Stalesky
took my phone in for cracked screen my phone was charging with cracked screen before i brought it in i pick up my phone screen is great but now phone will not charge and i get a attitude like its not there problem
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June 2023 by Anthony Stonis
Purchased 2 marine batteries for my boat. Both failed in less than a year. Wouldn't honor warranty at store. Had to use manufacture. Was a real hassle.
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May 2023 by Eliane de Aizenstein
I went to the store for watch battery change on may 5th at 5.45pm.When i came in there’s no one in there, then after some seconds a guy with a face that he was sleeping in the back came.He was kind of rude, quiet, behaving as I was not welcome.I’m sorry but normally i have good experience in this store. This guy need to be trained.
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February 2023 by Doug Harris
New Key FOB programmed fast and much cheaper than what the dealer wanted to charge me. Would highly recommend
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November 2022 by Juan Perez (Juan Too Big Perez)
This place took advantage of my wife. She went in to replace our sump pump battery bought in 2018 SLI31MDC which was purchased at the Batteries Plus location in Lake Zurich.May 2022 my wife went into the Crystal Lake Batteries Plus they sold her an old battery dated es 2020 they sold her the wrong battery SLI31MDP by the actual store owner/manger. She was actually sent to this store from the Lake Zurich location because they were sold out of the SLI31MDC model without being upfront with my wife they literally sold her what they thought was comparable so here I am a couple months later having to buy a new battery yes I went in to speak to them and happen to run into the owner/manager of this franchise he tested the battery said it was ok but problem is it’s the wrong battery our sump pump battery backup system is rejecting its use keeps tripping the alarm the owner/manger advice was to get the system checked just for peace of mind I did they recommended I change the battery i did call corporate they verified I was sold the wrong battery as I purchased from batteries plus before back in 2018 the owner of this location Crystal Lake said if I bought another battery that I would be a proud owner of 2 battery’s since he would not exchange the battery even though he personally sold my wife an old battery and the wrong one. I’m stuck with a battery that is not compatible for its intended use. RUN FROM THIS LOCATION as the owner/manager is not in favor of fixing the mistake he made when he personally sold the battery to my wife
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October 2022 by Juan J Perez
This place took advantage of my wife. She went in to replace our sub pump battery bought in 2018 SLI31MDC which was purchased at the Batteries Plus location in Lake Zurich. May 2022 my wife went into the Crystal Lake Batteries Plus they sold her an old battery dated es 2020 they sold her the wrong battery SLI31MDP by the actual store owner/manger. She was actually sent to this store from the Lake Zurich location because they were sold out of the SLI31MDC model without being upfront with my wife they literally sold her what they thought was comparable so here I am a couple months later having to buy a new battery yes I went in to speak to them and happen to run into the owner/manager of this franchise he tested the battery said it was ok but problem is it’s the wrong battery our sub pump battery backup system is rejecting its use keeps tripping the alarm the owner/manger advice was to get the system checked just for peace of mind I did they recommended I change the battery i did call corporate they verified I was sold the wrong battery as I purchased from batteries plus before back in 2018 the owner of this location Crystal Lake said if I bought another battery that I would be a proud owner of 2 battery’s since he would not exchange the battery even though he keeps lluvia sold my wife an old battery and the wrong one. Nice way to have a customer get stuck with a product that is not compatible for its intended use. RUN FROM THIS LOCATION as the owner/manager is not in favor of fixing the mistake he made when he personally sold the battery to my wife
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August 2022 by Michael Mulkey
My Android phone stopped connecting to Android Auto because the jack was worn out. I had them replace the jack and battery and I'm very happy with the result. The click of the cable into the jack is very solid and Android Auto works like a charm again! Great, fast service ( got my phone back the same day) and was saved from having to upgrade my phone.
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July 2022 by Monika Gaiser
I recently lost the only set of keys I had to my car. Fortunately I was able to get a replacement through Batteries Plus! The customer service was exceptional! The employee, I believe his name is Anthony, was very knowledgeable and helpful. I would highly recommend this location and the services they provide.
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April 2022 by Jill Ortiz
We have been using Batteries Plus as our Battery supplier for our company and are more then pleased! Joe has made it beyond easy/pleasant to work with and truly values his customers. We have also had great experiences with the staff at this location as well.
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March 2022 by Dick Anderson
Had product for my landline phone. Very helpful and nice
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January 2022 by Kevin Kascher
I had a great experience when I needed to replace a phone battery on Christmas Eve. mhoneycutt2 was thorough in his explanation and took quick care of my issue. I was so relieved to have this resolved and will continue to bring business to this location as a result. I wanted to leave a survey later that day, but the system was not working so I am following up with a review instead. Thanks so much!
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December 2021 by Mike Ray
10 Stars! Can't say enough about a business that goes Above and Beyond. SERIOUSLY- Short story, they fixed my phone like new both outside AND inside. Battery, glass (front and back) and customer supplied wireless charging flex. Robbie helped my wife with professionalism and courtesy! Just Stellar!! Keep it up.
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October 2021 by paul dehnert
They had the batteries I need, and good advice with friendly service