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May 2022 by Carlos Cordero
The ATM is never working.
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October 2021 by Google user
Horrible. Manager was very rude, and also short and fat and ugly. Probably hated having to look at himself in the mirror in the morning. Sad honestly
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May 2021 by Michael H.
I have been a BOA customer for 25 years but will now be moving all my accounts elsewhere after visiting the Crystal Lake location again.tried to accomplish a simple tax to deposit an insurance check made payable to myself and BOA. Having done this before I knew of BOA's ridiculous policy of having to have a special number from there mortgage dept.before they will cash this check so I had this accomplished already. Ready to deposit my check the same ignorant,arrogant teller that was no help last time took the checks and said I'm sorry our manager is gone for a week and he is the only one who can sign off on this check. I told him I had the ID numbers they needed and he just handed them back to me and said he won't be in until next Tuesday. I told him the precious numbers they needed expired in 2 days and surely there must be someone else who i filling in for him that can do this and his response was there's other people in line you'll have to come back then. He seemed almost happy when he told me this and knew of my inconvenience. Will be changing banks ASAP!
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December 2020 by T.K. Kraemer
Horrible. Manager was very rude, and also short and fat and ugly. Probably hated having to look at himself in the mirror in the morning. Sad honestly
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February 2019 by William F.
I have been with Bank of America for almost 10 years now never had an issue up until now I had an issue with my direct deposit and two of my auto payments went through and was charge $70 in late fees. I stopped into the branch to explain the situation and they told me to contact my credit cards that it was their fault and not Bank of America which I understand makes sense but you were also the bank you could stop the payment and was told I can contact customer service to do that after being on the phone for 45 minutes I'm getting transferred around I was then told there's nothing that Bank of America do even though I've been a good customer for over 10 years and have savings and checking accounts with them they refuse to waive these fees! And then the banker I was dealing with had the nerve to even offer me a mortgage with their company after all of the headaches that I have spent with them.
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January 2019 by Richard S.
It's hard to rate banks due to the large amount of different services that they provide, but as a Banker's son and with a brother who is in banking, I'll do my best to be clear! My wife and I needed to take out some money from an old savings account that had some pretty specific restrictions on it. The woman that my wife dealt with in the bank was wonderful. Her name is Vera Omokhua. I highly recommend her if you are looking for someone who is personable and will get the job done. We were able to get the money that we needed quickly and without fuss while jumping through some of the small hoops that one needs to in order to procure the funds. Vera was wonderful and the branch needs to make sure they hang on to her! As for atmosphere, it's a typical B of A. Nice and tidy with a central cubical area for their personal bankers to conduct business. We will be sure to use B of A in the future.
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December 2018 by Ms. L.
I closed my account out @This BOA years back, has ridiculous inconvenient open hours, the wait is always long The Bank Clerk at the front is also doing the drive-thru, parking is horrible, entrance & exit not safe, the fees are atrocious, so I opened one at US Bank I'm gonna tell you I haven't had a bad moment at all with US Bank or in the drive-through ever. They are friendlier, no wait, most importantly they do not charge a fee if your balance goes below a certain amount! US BANK is open one hour later every day and on the weekend! Plus US BANK is closer to my home an YAAAY they have a Drive Thru that is open when the Bank is open with its own attendant!!!
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April 2018 by Bruce B.
Drive-thru closing! it is closed on Saturdays! Wow! will not be using this bank anymore. We all need to realize they need us we don't need them. They charge us for everything. Will be switching to a competitor Bank
