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March 2024 by Hawk Hunter
Absolutely the worst ran company and rudest employees I've ever come across. Prepaid rental only to discover they had NO cars. Book here and when you go to pick up you'll be disappointed. Don't walk, run away from this company!
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January 2024 by Katelyn Donnelly
I did not catch the gentleman's name, but I received phenomenal service from the agent working Saturday, Jan 6th AM. I had pre-paid for a 4-wheel drive vehicle for a one-way rental out of state. Once the paperwork had been completed he handed over the keys and let me know he had pre-set the heated seats and auto-started the car while we were speaking so it could warm up. These are the extra touches that can turn a routine rental experience into a good start to your day. Really appreciate the dedication to great customer service!
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January 2024 by Seth Pittluck
Rental Agency / Rental Agent is the best in McHenry County - goes above and beyond in regards to Customer Service.
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December 2023 by tim marotz
i have used Avis on Tracy for a couple decades or very close. always very professional and customer friendly supportive. recently rented a car while my car was being repaired in the shop. they did another solid rental, however, after filling the gas tank for $9.15 at the nearby Shell and dropping the car later that night i received a final bill including $16.99 Avis topping off charge; not necessary as i had already topped off the tank before dropping it off. the manager said he would take care of it but two months later after telling him it hadn't been corrected. disappointed.
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September 2023 by Matt Carlson
Update 8-22-23: I did send in a copy of the letter with my reservation number. They unfortunately replied with a form letter saying I had not purchased the coverage. The management onsite had told me the reason I needed to purchase the additional coverage was because it actually gave me a better rate on the overall price and would save me money. We just went along with it and that is why I called when we were stuck. “Our records do not reflect that you purchased either the Extended Roadside Assistance (RSN) that would have waived these costs.”****Original post: We had purchased the roadside assistance. We got stuck in a very small amount of snow late spring (picture included). It took less than 15 minutes beginning to end to get us free with the help of a winch. The road side assistance customer service person and their supervisor were very difficult to understand and they were not familiar with snow. They sent two full-on recovery crews from two different locations over an hour away each. I couldn’t successfully explain that it was not what I was in need of. Now I’ve gotten charged $350 for the incident after the fact. Why did I get the extra insurance? If anyone from Avis can help me please reach out, it would be appreciated.
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August 2023 by Mary Caldwell
I would highly recommend Budget rent a car in Crystal lake. The staff was very friendly and accommodating and the vehicle we rented was perfect for our trip. The whole process was super easy.
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July 2023 by Robert Chin
Rental was smooth and the staff is friendly and very helpful.Was notified by call that the office isn't open on Sunday, which was the original pickup date. Appreciated the advanced communication, which seems so infrequent with many companies I've dealt with.Car in perfect condition and maintained. Will definitely rent here again.
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April 2023 by Jeremy Scheppa
Jay is amazing! He goes above and beyond and makes us feel like family. We are loyal customers thanks to Jay.
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March 2023 by Christina L.
Doesn't matter if you book months in advance. They will call you the day before pick up to tell you they don't have the vehicle you reserved but still have the listing posted online. Stay away.
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March 2023 by Ryan Mermall
Horrible customer service! Had booked a 5:30pm confirmed reservation, got to the store a few minutes before as they close as 5:30pm also and store was locked up, lights off, no one to be found. No call asking if I was still able to make it, etc. Left me high and dry when I needed a rental car and by then all competitors were closed too.
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March 2023 by MADD MATTIE B
Franchise owner is exceptional. Service with a smile (always). For an off airport rental agency, his selection of car rentals has always been excellent. Please support his local franchise.
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March 2023 by Bruce Shropshire
Jay at this Avis location offers great customer service and works hard to find the car you need. 5 stars for this Avis location.
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January 2023 by louis dolmon
Rented on-line. At pick-up, Jay corrected mistakes that saved some of the cost. Clean, comfortable, quality rental.
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December 2022 by Matthew C.
I rent cars annually in 10-20 cities. When I fly into chicago I go out of my way to go to this location. Why? Jay is meticulous in his job. Never a problem; whether there is low inventory or the constant changes in my stay Jay always takes care of it. I've been renting from this Avis location since 2009 and I've had nothing but amazing experiences. I've rented at least 20-30 cars from here. Simply, the best Avis location in the United States.
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October 2022 by C Crane
Car was not cleaned from previous driver. I returned it early via after hours weekend drop box when they were closed earlier than my rental time but was overcharged despite having advised them that I may do so and their having said it would be 'no problem'. My attempts to contact them both locally and at HQ were not returned and I am left with an overcharge based on the contract. This is highly unusual from my past experiences with Avis and this location.
