“I stopped by to look for a Moen kitchen faucet part after trying with no success directly through the manufacturer but they didn’t have the part on hand since it’s a older faucet and unfortunately due to the Chyna virus ordering and shipping times are drastically longer than normal but the gentleman behind the counter knew exactly what I needed and made a photocopy of the parts diagram and luckily I was able to order on Amazon and get the part the next day. They didn’t get a sale(no fault of their own) but they definitely made a client. Thanks gents!”
8:30AM - 5:30PM
424 W Terra Cotta Ave, Crystal Lake“My washing machine broke down, and I like to tinker. I found the broken part, a coupler. The parts and service team was so nice, and they got me exactly what I needed. I was able to drive on over and pick it up with zero hassle and an affordable price.Extremely grateful to them!”
“These guys are great! Thought maybe I would have to buy a new vacuum. It was only clogged and they didn’t charge me anything to unclog it. I don’t know any business that do much free of charge any more. Thank you!!”
“The item ordered was on back order, it would have been nice for communication to automatically come from the company regarding the status (Amazon has spoiled the consumer).When I called the CS rep was courteous and made me aware of the situation. They offered to cancel the order if I desired. I canceled the order and within minutes my method of payment was refunded.You can't ask for much more, other than a little better proactive communication.”
6AM - 10PM
4850 US-14, Crystal Lake“It's always a great experience at the Crystal Lake Menards. Staff is so friendly and they go out of their way to help assist customers (IN EVERY DEPARTMENT). They always have what I need! thank you!”
6AM - 9PM
4447 US-14, Crystal Lake“Glenda in blinds/flooring is great! She’s taken care of us in the past and we were so happy to see she is still there to take care of us again. She goes above and beyond to help with design and really knows her stuff! She’s so friendly and fun too!?Thanks Glenda—Tom and Carol”
“I was in need of some lumber and an employee by the name of maxwell went above and beyond to help me feel comfortable in the store. Even though it was thunder storming outside max still helped me load my car with lumber so I could stay out of the elements. I couldn't ask for any better service great work max.”
“I was in need of some lumber and an employee by the name of maxwell went above and beyond to help me feel comfortable in the store. Even though it was thunder storming outside max still helped me load my car with lumber so I could stay out of the elements. I couldn't ask for any better service great work max.”
“We went to Grand Appliance for the first time to look at washer and dryers. We were met by salesman Don Von Ebers he was very helpful in showing us all the different brands. Very friendly and made it easy to choose new washer dryer and help with setting up delivery and install. Would recommend Grand and DON TO EVERYONE ! Tom and Cathy”