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December 2023 by latania johnson
Love this place!!! Staff is amazing!! Reasonable prices!!! Help me pass emissions at ease!! Mike Ross is awesome!!! Thank you so much for fixing my emissions problems!! You Rock!!!!
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December 2023 by Beverly Buckley
I appreciate Manny sending me to Mike at the other shop. Great at greeting customers and the service was great yes I will return for the other part. Again thanks for your services.
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December 2023 by Christine O'Hara
This shop and their staff are wonderful. I purchased tires within the last year after researching other local brands. They had my tires in stock and gave me the best price. I felt very comfortable and welcomed here. I knew I made a good decision.Fast forward to today, I stopped in to have my back tire checked. Not only was I welcomed and felt valued, they remembered me. I was happily surprised. I was in/out within a short period of time.I highly recommend Mavis Tires in Crestwood. They're great!
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December 2023 by V Red
Will at the front desk provided great customer service! He was informative and assisted me with ordering a new tire. He called to follow up and when I came back, I was in and out within 25 minutes to replace 1 tire. I'll be back for all my tire needs.
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December 2023 by nathan binns
PLEASE READ THIS:BACKGROUND: For years I exclusively went to a local break & muffler shop (Rev Pro) because of the customer service and price. However they closed/ retired and I was at a loss. So when I heard my breaks grinding I hesitated to select any shop.PROS: After a few reviews I called Mavis in Crestwood. Mike picked up the phone I told him my issue and he said bring it in tomorrow morning. Brought the car in and he remembered that I called even told me the make and model of my car. Also the price he quoted for breaks and rotors we less then my dealership's price for break!Another side note my wife had to really use the restroom and was nervous to go to a mechanic restroom because of prior horror stories. When she walked out she said "This is the cleanest mechanic restroom I've ever been too." I was like this is too good to be true. But I took a chance. Now 4 weeks later after test out my new break and rotors making sure that this wasn't a scam or rush job "I'm happy to say I found a new Break & muffler shop"TIME: Even though they got me in the very next day which was excellent. You will have to wait. I was told 2-3hrs but it was more like 4-5hrs. From experience I knew 4 breaks and Rotors can take a while especially for a walk in so I got dropped off and picked up. Just proceed accordingly.
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December 2023 by Gail A.
Abysmal experience. Paid $185 for an oil change and wheel alignment. I was told they would call to discuss alignment before they performed. They didn't. Told them when I dropped the vehicle off that the tires needed air. Asked when I picked it up if they had put air in the tires. Marc "didn't know" and wasn't interested in finding out. (They didn't.) I'm guessing underinflated tires impact wheel alignment? (It does.) Overpriced. Poor customer service.
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December 2023 by Jill D
I could write a thousand page novel on all the issues with my last few appointments at Mavis, but that would simply add to the time I have wasted on them. I visited them twice for a tire light that chronically would turn on, each time I was told it was “low air pressure”. The second time, I scheduled an appointment (which they apparently don’t do on the weekends- please update your website to better reflect the services and times you carry them out- this will prevent wasting people’s time in the future)But what a pleasant surprise to come back from vacation and find the tire- who’s only problem was “it just needed a little air” to be completely flat :) thus, impeding my schedule and function for the rest of the day! I recommend this location to people who want their time wasted and absolutely no one else- Im sorry to change my five star review to that of a one star because the manager seemed competent and kind when I got my tires a year ago. The staff though…. do better!
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December 2023 by Robin Cooper
my service was super awesome today! they made sure everything was in place the wait was faster than i thought…The energy was nice so many personalities..They truly looked out for me and very reasonable! THANKS MAVIS!!
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October 2023 by Jessie Coleman
Romeo was amazing. He explained everything so we could understand it. He made the process very easy. He was extremely nice and wonderful to deal with. Definitely will recommend to go if you need work on your cars.
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September 2023 by Elizabeth Bacerott
I usually don't write reviews but I have to say how impressed I was with the services they offered me here very professional and understanding. Manny took care of me and my wife's car. He's a real nice guy ,He took the time to explain and offer me a sweet deal .I couldn't be happier with this shop definitely will be back in the future.
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September 2023 by Nikki Doss
I was there today and was very grateful that the mechanics there were extremely helpful! My tire light kept coming on and I thought I needed a new tire. After their inspection I was told that I had a cracked rim. They also gave me a few referrals on where to buy affordable rims. Great service overall!
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September 2023 by Phil J
Came in today Got brakes and rotors all the way around. Great price can’t be. Mike made sure it happened. With no problems Romeo went and back and parts and they got me in and out. Within a hr
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September 2023 by Jeff Kazemi
My experience at Mavis was great! I was in and out. The staff was very nice. I really appreciate all of your assistance and am highly satisfied with the service and professionalism that Mavis provided.Thank you!
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August 2023 by Nathan M.
Work to be done, new brake pads & rotors, change brake fluid, new shocks front and rear, brake drum, wheel cylinder, bearing, power fluid flush, brake fluid flush, $2687.95Drop off on Monday morning, to be ready Tuesday afternoon. Stopped Tuesday at 5 they had order wrong parts. Manager said I didn't call you, stopped Wednesday at 5 pm, still not ready and manager said will be ready when done. Nice Way to talk to a customer. Thursday at 5 I stopped and it was ready at 5:30. Never a sorry for the extra 2 day's it was not ready. Mavis district manager called and promised free oil change coupons which I never received. Spoke to Better business bureau, Mavis will not answer any complaints they have. If you want to be talked down to, wait 2 extra days for a repair and be lied to by the dm, it's the place to go. First time there, also the last. It was a 91 Cadillac Brougham D'elegance, have 2 more caddy's but they won't see Mavis auto
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July 2023 by Justin Case
Came in today to have a vehicle inspection done for Uber. Was greeted by Romeo as soon as I walked in. From the very start Romeo was polite, friendly and very professional. Other businesses take note...THIS IS HOW CUSTOMER SERVICE SHOULD BE!! Thank you Mavis and especially Romeo for a smooth and fast inspection! Will recommend Mavis tire and brakes anytime I can!!
