Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor. The company emphasizes savings through sales and Kohl's Cash, alongside services like hassle-free returns and free store pickup. The business states its heart is with community giving through Kohl's Cares. Customer reviews describe a mix of experiences. Many report positive interactions, noting staff who are friendly, kind, helpful, knowledgeable, professional, and exceptional. One shopper had a much better experience in a remodeled store that was neat, clean, and easy to navigate, with staff helping to secure significant savings. Another appreciated the good stock of items. However, some criticisms were noted. A recent rearrangement to accommodate more self-checkouts was disappointing for a customer who prefers human cashiers. Another shopper experienced repeated technology problems at checkout when using a Kohl's Credit card, though employees were very helpful in resolving the issue. Overall, many customers would recommend the store and plan to return.
