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February 2024 by Ms I.
I've been coming to this place for years! It's usually always a long wait but the awesome service is what makes up for the wait. Today I took my car in and waited. When it was my turn, a young guy named Michael came to take my car in, I stated that I could drive in and he rolled his eyes and with an attitude said follow me. I drove in the bay and as he was attempting to guide me, he expressed an attitude again! When he began to service my car, he started on the correct side, stopped and went to the other side. When he started to unscrew my lug nuts, I let him know he was working on the wrong tire. He rolled his eyes, huffed, and said he's working on what they said. I said that's not the right tire. With an attitude, he stood up, snatched the paper he was working on and tried to show me. I just asked for a manager. He walked off like a 5year old and told his manager. Thankfully he manager was able to assist me because I asked that he not touch my car. Someone with that kind of attitude working on my car can't be trusted. I need to feel safe and cared for with something that could cost me my life if done incorrectly. I hope he gets some customer service training because his attitude is not good! Hopefully that's the one and only bad experience I'll ever have here at this tire shop.
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February 2024 by Steve Supalla
Fair prices, good service
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February 2024 by TheBattyOne
Took them 14 hours to put 2 tires on after I paid when they told me it would be done in under an hour.
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February 2024 by Michael Hickey
My dashboard was informing me that I had a very low tire. After all of the cold weather, and not being able to find any air at a gas station that works I stopped at this discount tire. The assistant manager told me that he could not put air in my tire. He told me that the police said they could not put air in tires outside anymore. I asked him if I could just put air in it myself. He told me no! He proceeded to inform me that they could pull it inside and told me 18 people were in front of me. By this time and probably even before I was livid. I have been coming to this and other tire discount stores for years. By this time, the store manager Ryan came to the front of the store and we went outside and he was very kind and understanding. He pulled me into an empty bay and had an employee take care of me. Things could have been a lot different. They could have had the overhead door closed where the air hose was laying on the ground like it was just used. The assistant manager could have told me to wait a couple minutes and he would pull me into a bay and take care of me instead of inferring that I would have to wait for 18 people. You would think that someone would go out of their way To keep a customer happy especially when it would’ve taken less than five minutes to put air in that tire. I am currently looking to replace my tires and discount tire was definitely on my radar but I’m pretty sure I will not be frequenting this establishment to make any purchases
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January 2024 by Hillary M.
If you want honest answers go to Carlos. He may not look like the most confident but he definitely is the right person to talk to. He's the guy in the room that will gather all information and double check before giving you an answer. You don't always want the know it all to help, who will back you into quick decisions. Carlos did not make the issue I had a problem with but he was the one technician that took on fixing the issue. He did not pretend to know all information, when he needed to look up or refer to the manager he did. I'm grateful that Carlos was at work and I'm grateful for his time and commitment. Thank you Carlos.
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January 2024 by Mitul and Dilip Patel (Rishita Sandwich Inc)
Great support..
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January 2024 by Michael Rafferty
Two hours for a tire rotation, WITH AN APPOINTMENT!!! Do NOT come here. Service is a joke, appointments mean nothing. They started telling me at 1155 that it would be a few minutes more. Got my car at 1250!!! Had an 1100 appointment, got here at 1045.
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January 2024 by julieta moreno
All the Discount Tires that I have been to the associates are very professional fast service and really nice and the one in Crestwood is no different.Thank you for such a good service
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January 2024 by Joyce Fondren
I needed my tires aired up and the young man was nice and took care of the job
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January 2024 by dan z
Slower than the DMV!!!
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January 2024 by John N.
I like this place. The service has always been good, and the people are always honest. What more would you want??
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December 2023 by Kevin H
Made an appointment for a tire rotation. Called and asked if I came in early if I could just wait for it. They said sure no problem. I got there when they opened, their computer said I would be done by 920, but I was done and out of there by 845.
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December 2023 by James Loble
Excellent.serv..pro.trump.buy.tires.here.god.bless
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December 2023 by Velzetta Hayes
Friendly staff, there good customer service.
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December 2023 by Barb D.
Great price and great people! Very satisfied with representatives and mechanics! We recommend to everyone!
