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March 2024 by Joe Connolly
Very pleased with Paul and the rest of the team! My car is driving like new right now.
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March 2024 by Robert Liddell
Extremely professional
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March 2024 by Karyn M.
I was receiving texts daily from Crash Champions on the status of my repairs. This morning, State Farm informed me that my car was a total loss. Confused, I informed the State Farm rep that my car has been in the shop almost a week and the texts I received from Crash Champions stated that repairs are almost complete. I called Crash Champions and spoke to Raul who was my estimator, who called me originally and told me that the estimate was complete, State Farm approved it and the repairs would be started. When I told him what State Farm said, his response was, "oh yea, they called last week and put a hold on the repairs". I asked why I was receiving daily text messages from Crash Champions stating that my car was almost done and I should be able to pick it up on Friday, March 8th. Raul responded, "oh that's just the automated system". So false information was being sent to me every day? No one at Crash Champions could have stopped those messages? Why didn't they call me and tell me the repairs were on hold? Raul nor anyone at Crash Champions took responsibility for this mess and their lack of communication. When I went to get my belongings out of my car, an employee at the front desk gave me an insincere "oh sorry" after I explained what happened. Bad business and bad management. Management and employees there need a class in communication when operating a business. I will never go to them again nor will my family, friends, and anyone else I have shared this experience with.
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January 2024 by Andre A.
Good service, good quality work. I had to pay out of pocket for hit and run damage on our vehicle. I had 3 estimates done and Crash Champions was the lowest by far. Their price was about half the total of the highest estimate, in fact. FYI - the highest estimate was CARSTAR Custom 77 down the street. I live in the area so all 3 estimates were from body shops in Crestwood, Posen, Midlothian. Paul at Crash Champions in Crestwood was very friendly, courteous, and professional. He was a pleasure to work with and kept me updated every step of the way. The vehicle was repaired in a timely manner and the work looks good. Would recommend, would return.
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December 2023 by URSULA PENNY
The repair quality was great regarding the damage .The customer service was awesome and personable . They helped transport my bags to the rental before asking . My vehicle was ready early . I would definitely recommend Crash Champions to a friend or colleague in total confidence they would be taken well care of . Very good experience.
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December 2023 by Thomas Hall
Crash Champions did an amazing job on my 2019 Chevy Impala! I was sad when my parked car was hit at work, but from the time my insurance company recommended them, it was a relief from the initial phone call up to pick up day! Carlos and team were amazing, my car looks brand new!! I will definitely Recommend them to anyone who needs work done!
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December 2023 by Latitia Boston
This place is great. Carlos was wonderful to work with. They made my car look brand new after someone's loser child stole and crashed my car. The place is clean and the customer service is great. Highly recommend.
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December 2023 by Kimberly Gallegos
I was recommended to this place by my brother in law. Just picked up my car today after having an accident on 11/15/23. Drop off 11/20/23. My car was finished 11/30/23. I got my car back earlier than expected and it looks brand new. Would definitely recommend x1000!!! I was updated through the whole process and they even cleaned my car before returning it. RAUL AND THE REST OF THE TEAM ARE AWESOME THANK YOU AGAIN!
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December 2023 by Marisol C
From the beginning service was great! The front desk ladies were such a big help and explained the paperwork and process very well. It’s my first accident and Lorena helped me set up the tow truck and guide me through the process. Raul the estimator for my claim, updated me every step of the process. My car was ready in 10days, five days sooner than the estimated date. Overall, the work quality and customer service was Amazing. Highly recommend this location for any repairs.
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November 2023 by Erin Blackburn
Awesome job! Everyone was so helpful and nice! Thanks to the 2 girls at the desk for getting in contact with the rental company when I couldn't (didn't get their names) and Paul for an awesome job done on my vehicle! Repair was quick and constant communication on the progress is appreciated! Highly recommend!
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November 2023 by Tondalaya Lloyd
This place and its customer service is top notch. They called and emailed every step of the way and were super accommodating when I couldn't pick up my vehicle during business hours. The car was clean on the inside when I picked it up and it was ready on time.
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October 2023 by Synita Booker-Capler
My repair was finished early and professionally. They even fixed a couple of small issues for me without extra charge. My was car was returned clean inside outside. Professional staff and cozy facilities. They work well with the car rental agency too! I would come back on my own to have things done that are not covered by my insurance.
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October 2023 by Milton callahan
Man look I Allstate lost my car and sent it to a tow yard. It was a lot of scratches and stuff from that. I was pissed and came in crash champions hot from the insurance company mistake, but than I met John over at crash champions he really took his time and explained the process. He made the whole process and situation better. Got my car right in and most importantly apologized on their behalf but he didn’t have to they didn’t do it but it was nice to here it from someone. He kept me updated and the paint looked great and the mechanics took care of the problem so crash champions definitely the goat and John is the man. He had excellent customer service and follow ups. I only had to call once opposed to calling my insurance Allstate a million and one times and only getting robots. Thank you John and crash champions for the excellent service and quick response. Allstate drop the ball but you guys won a new customer for life.
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September 2023 by Karen Lovejoy
I chose this repair facility based on the area I live, as well as enterprise car rental, located a mile away. I was greeted by staff, introduced to my car representative, completed paperwork, given a quote explaining the process and an estimated time for repair. The facility is clean. The representative was friendly and knowledgeable. The quote was accurate. The car was repaired perfectly! The timeframe exceeded my expectations. Several days later I picked up a clean car with the interior and polished and the floor mats or cleaned.. I am totally satisfied! Thanks !Service: Body & Trim
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September 2023 by A. Reyes
Car was in an accident. Chose crash champions. They fixed the car in exactly 1 week as they estimated. Then I was riding into the sunset with my car. Meanwhile, other body shops was saying parts was on back order and they had cars sitting for a month. I'm so glad we chose crash champions! Usually accidents are a headache, setback, inconvenient but with crash champions it what like a spa like process. Think of it like the spa for your car. The car get dropped off all beat up from a crash, and your car is just like new when you pick it up.
