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January 2024 by Eleuterio M.
Definitely one of the best Retro Gaming businesses in the Chicagoland area, more specifically the Crestwood Location. They have a decent assortment of games for all types of consoles and have games available at a fair price. Also went in for a repair on my PS2 slim that wasn't reading discs at all. Left it there and within 2 hours came back and was good to go. Haven't had an issue with the console since then and got a really good price for the repair. Definitely recommend
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October 2023 by Mike Goodman
Stopped in here one afternoon with my daughter on a whim, and it’s everything RETRO. and they do have newer gaming too. But very nice and courteous staff. Bought some 3DS games for my daughter and will definitely be back. Thanks Roger
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October 2023 by Erika Marquez
Took my sons switch to get fixed and i couldnt be more happy with this place. The girl at the front was great she explained everything, as well as the tech Francisco for answering my questions. Definitely better priced and turn around time better than any other place
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September 2023 by MAELO THA G
I wanna say this place is the most amazing place when it comes to fixing anything they service they went beyond expectations same day service for my ps5 my son was happy he got his ps5 2 hrs later highly recommended great people all around .
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August 2023 by Dominique T
Very very shady place. I brought in equipment to trade in after I tested myself and a switch to get fixed. They said trade in systems didn’t work/turn on after I know they did. I rejected their low ball offer and went back to get my stuff. Had games missing from the cases and the employee there said he didn’t know there weren’t notes in the computer and it was probably in the system. It wasn’t. Then they said since I wasn’t trading I would have to pay the diagnostic fee to fix the switch which was no problem at all. The guy working said was like oh don’t know if it’s worth fixing or buying a new one. I asked him for the system back he gave me the remotes and I questioned the system itself since it wasn’t worth fixing. Minutes later he came out with the switch saying it was already fixed and someone should have told me but couldn’t realease it until I paid the fee. No one told me what the issue was or cost would be before to fix it because I needed to pay diagnostics fee. I ended up paying 120$ to get my switch back. The manager was the one that told me I had to pay 20$ diagnostic fee before they would work on it and I let the employee know. Very shady bad experience only positive is the switch was fix but ended up leaving with games missing and a bad ps2 with missing wires that they couldn’t find and wouldn’t replace.
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August 2023 by john smithers
The workers are nice and helpful. However, I went in a few weeks ago and bought a ps4 dualshock controller and a nintendo 3ds, both pre-owned. Of course, everyone should be a little cautious when buying pre-owned goods, but the fact that I faced complications with both items does not sit right with me. The 3ds required a factory reset, which was an easy fix. However, when it came to the ps4 controller, it wouldn’t connect to my console no matter what I tried. I’ve attempted several methods, none of which worked. Ultimately, great service, but I just wish that they’d sell items in the best condition they can.
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July 2023 by Pat K.
First off, everyone seems very kind in this shop. Second it seems they are very honest. I had a very pleasant experience in which any j*** could have taken advantage of me, but these guys were helpful, and save me some money in theory. They have a great selection of games and systems to boot.I will be back.
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June 2023 by Shawn W.
Sons ps5 hdmi port went bad. Called into "back in the game" and they told me bring it in same day! Repaired it in a hour with a better,stronger hdmi port! Great service!
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June 2023 by Andreas Telios
Wolf and the crew are AMAZING and do INCREDIBLE work! They were able to fix my nintendo 64 game cartridge, and I have gone in the past to get my nintendo DS fixed. I only come here now for all my gaming repair needs!
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June 2023 by Marco Digiovanni
I brought in a sega saturn for repair and I brought it home and I connected it and everything works now and I'm very happy thank u to all the staff at back in a game I will always come in for my repairs. Thank u 5 stars
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May 2023 by Benjamin Zavala
Had my Gameboy color from when I was a kid upgraded by Back to Game and I couldn’t be happier. You guys did an amazing job thank you and highly recommend if your a true retro gamer.
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May 2023 by Lucas Rudenga
Such kind people at this shop. They fixed my pokemon gold I bought Friday for free (the save battery wasn't working) with a smile and even chatted me up for about 20 minutesI'm very happy and I will be back
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May 2023 by Ryan Evitts
This place is amazing. They are better than gamestop in every way and have an insane collection of games, old and new!
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April 2023 by Pro wrestling talk podcast
I went to the back in the game in Crestwood and was assisted by rod he was very welcoming and ask if i need help finding a game. I would recommend this place to all my friend and would to thank rod for his excellent customer service I will be returning for future purchases.
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March 2023 by Evan K.
I had needed repairs a while back when they were near my house in Lansing Illinois never had any complaints
