-
February 2024 by Robert Walsh
This has to be the worst auto zone ever. One employee Rang me up and charged me for a part before checking if they actually had it in stock, which they didn’t and had to get refunded which takes 3-5 days to get returned. Note it was a $100 part. I also bought an oil filter that was not the correct filter for my car even though their system said it was, when I installed the filter it leaked all of my oil out. They credited me for the filter, but did not have the correct one I needed. The employees there are rude to each other yelling at one another while I’m in line. Very poorly managed location. I definitely will be going to the O’Reillys directly across the street from now on.
-
January 2024 by Jamie Guzman
The worst experience I ever had at this location! The girl behind the desk was rude and uninterested in our business. She was too busy on her personal phone to actually listen to what we had to say. She argued with us about online pricing. She stated that don't honor them. Because she was on her personal phone texting, she obviously wasn't listening to us. She continued to argue about my husband saying 50%, when he said 15% off. After showing her the brake and rotor coupon online for 15% off, only then did she pay attention. Somewhat. When we told her the parts we wanted and she looked them up, she told me" Baby, you at the wrong location. Goto the other one next to Pepboys. They have 2 in Crestwood "The 134th and Cicero Autozone was a completely different experience. The kind of service that I am used to. Don't waste your time here. Just go to the other one!!!!
-
January 2024 by Katie Szynalski
I just wanted to say a huge thank you to TJ for helping me put my battery in my car even though I brought it from a different auto zone. Appreciate that he took the extra steps.
-
January 2024 by Joi Gest
I believe his name was Dom but he was so nice and switched my battery with ease. This location was efficient and friendly.
-
November 2023 by Latonya Burnam
Manny is very helpful, very professional and his supervisor made sure I was waited on promptly, very attentive.
-
October 2023 by jose adame
Laziest management I’ve seen in any store I gone to. we did around 20 to 30 minutes just to tell me they didn’t have the part I needed. worker was rude as well.
-
August 2023 by Sandi Kolsa
Rachel (I believe is her name) is amazing! Helpful, knowledgeable and really embodies the term, customer service!
-
August 2023 by Mark Gracia
Very nice and helpful. Great Job !
-
July 2023 by Tina Lloyd
Gave me the wrong brake pads . Had to go back .
-
May 2023 by Renee Cantu
Spoke with Ron about a battery for my car. When I arrived he personally took car of me. He rang up the purchase and installed the battery. This was not an easy installation yet he went above and beyond to assist me despite the very cold weather. I offered a tip but he refused many times. Stating “I was only doing my job”. Wonderful customer service which seems to be very rare these days. Thumbs up to Ron!
-
May 2023 by JR
Always good customer service and always delivers on parts.
-
January 2023 by Maria Avilez
Amazing service. Friendly and knowledgeable. I leave happy every time.
-
November 2022 by anakaren rodriguez
Went in for a few things and Ron was very helpful. He even went out of his way to help me fix my car mirror which he didn’t have to do so Thank you Ron for your help.
-
November 2022 by Virginia spink
You have a wonderful employee, and I can't remember his full name. I thought I would find a list José. He was great!
-
November 2022 by Steven Korpal
The person at front greeted and pointed me to the correct location for license plate bolts quickly. Service like it should be!
