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November 2023 by Eric Steele
Rob was by far the best I've talked to in the 4x4 shops in the Chicago land area. He turned my brand-new 2023 GMC in to a beast. He took the time to sit down and go over several ideas I had and told me the right way to do things. His shop did great quality work in only a couple days time. I highly recommend Rob to anyone that asks. Thank you Rob and crew for turning my vision into a reality.Services: Tires
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October 2023 by Kierra Jones
I have never been to an auto place like this in my life! The customer service is exceptional! The owner and his wife are absolutely some of the nicest people I’ve met. They did my breaks, rotors, and replaced my tires. He even fixed my undercover thingy under my car that was hanging free of charge. I will forever be a customer now! And let me just add this is the cleanest autoship I’ve ever been to in my life and the waiting area smells great! ? ❤️
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October 2023 by Denise Williams
The staff was so professional and polite. It was a pleasure giving them my business. They fixed my car and did not charge me a arm and a leg. I will go back when I need work done and I will refer me friends and family.Service: Exhaust
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August 2023 by Keveesha Kilpatrick
I was referred to Alpha through a program by CEDA. From the first time I walked in to get a diagnostic on my vehicle Robert & Lisa were so helpful and pleasant. They have continued to treat me like family when I come to get any repairs done. Hands down the BEST service around and I’ll continue to patronize and refer my family and friends to come to Alpha. It’s a rarity to find the quality of work you receive from Alpha. Thanks, again for getting me back on the road in a timely fashion. My car is back running smoothly.
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August 2023 by Adam Pratt
Came here for a pre-purchase inspection for a used car since it was a reasonably high-rated mechanic within a short drive of the dealer. The manager, Rob, and office manager, Lisa, were both incredibly friendly and personable. I didn’t notice any problems with the car driving it there, but I’m by no means a car expert and hadn’t driven in a long time, living in Chicago for several years. It seemed clean, and free of noticeable exterior damage to my untrained eyes. Upon test driving, Rob immediately noticed a concerning sound when he took his foot off the gas, the first red flag. He then did the inspection, which took less time than he estimated. He told me that the car seemed like it had not been well-maintained mechanically at all, and would pretty immediately need new brakes, struts, and several other repairs. He was also immediately able to tell the car had been in an accident, which I did know from internet research, but the damage seemed worse than I was lead to believe. He also said that despite the newly detailed interior, he found a bunch of dirt and leaves in the engine. I asked him how much this would all cost, and he said about $4000 (half the price of the car). He asked me details what my goals were for buying the car/how I would use it before telling me if he thought it was worth the purchase, and gave me a detailed explanation of my options. He was incredibly patient and helpful with all of my questions as a first-time car buyer, even giving me lots of free advice on other cars I was considering. The price (around $90-100, can’t quite remember) was also incredible (less than half of the quotes I got near where I live on the northwest side), and well worth the $4000 he saved me in repairs. They honestly should charge more for what amazing service they have. Couldn’t recommend this place more; I almost want to make the hour-long trek down there to use him as my regular mechanic.Service: Vehicle Inspection
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July 2023 by Ben Welle
Called about a pre purchase inspection on a vehicle I was looking at in the Crestwood area. Unfortunately I didn't realize that the dealership didn't allow off-site inspections, so when I received a call back from Robert, I apologized for the confusion and expected the call to end there.Instead of just hanging up and moving on, Robert proceeded to pull up the exact car I was looking at online out of his own volition, walked me through the pictures, thoroughly explained everything he could see, and didn't charge me a dime. Just to be a Good Samaritan and help someone that doesn't live in the area where he could.If I lived in Crestwood or anywhere near, I'd seriously take every single one of my cars up there. He's obviously doing business the right way and for the right reasons. I'd give well over 5 stars if I could.Thanks again Robert! Appreciate your transparency and help!If you're in the area - GO SEE THIS GUY!
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July 2023 by Marie Foster
I highly recommend Alpha Auto. Robert is super nice and always communicated with me. Repairs was done sooner then expected with quality work. I will definitely being doing business with them in the future. Thank you guys so much ?I can't leave out lisa! Thank you ?
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June 2023 by Linnea Marsh
Although I've passed by Alpha Auto Repair, LLC many times, I've never been or heard anything about them, but I chose to give them a try after seeing how good their reviews were online. I only called to see if they would be able to take a look at my car mirror after hitting it - not expecting anything more than a diagnostic. Robert came to helped me and fixed the mirror in no time! He was very kind and professional and a great help! I've never written any reviews of any kind before, but Alpha Auto Repair definitely deserves the praise!Service: General repairs & maintenance
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May 2023 by Katrina Watts
Top Notch service and repairs!!! They know cars!!! Made me feel comfortable with knowing my car was in good handss. From phone call to pick up!!!Services: General repairs & maintenance
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April 2023 by Perla Vazquez
I never write reviews but I honestly felt like I had to take the time and really thank Rob for the amazing service. I started having issues with my truck and to save my selfs a couple bucks I decided to call a friend of a friend who is a mechanic, yea I know not a good idea. Long story short he ended up making my truck worse once he was over his head he ghosted me. I was then referred to Alpha and I was able to get my trucked tow to their shop the same day and it was ready the next day. LOVE IT! Amazing service amazing team! Thank you Rob and Lisa.Service: Engine repair
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January 2023 by Dj Greedy
The owner has been working with cars and trucks all his life. I’ve known him since I was 5 years old, he was my next door neighbor. The man is passionate, courteous, knowledgeable and trustworthy. I personally recommend him.Services: Steering & suspension repair
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October 2022 by Lex Cannella
Initially I was scared to write a review on this shop because of the attacks from the owner on other negative reviews. My Jeep was brought there but it wasn't serviced. I feel I brought my jeep over to the shop under false pretenses and was told they couldn't do the job when I initially spoke to someone that said they could. I understand I'm not the only customer with service problems but there was definitely lack of communication near the end when I tried to stop the work. I'm not sure what exactly was going on with the shop but it did appear short staffed and I do appreciate them taking the time to get my vehicle in a little bit sooner than my scheduled appointment. I'm sure this shop is great, Lisa and Rob initially were very nice, but I was extremely disappointed. And I usually don't give negative reviews with this much detail, so I think that says something. Hopefully other people have a better experience here if yall choose to service here.
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August 2022 by Tony Knight
Robert and Lisa are good people, I came in for cosmetic appeal but he guided me towards safety as well! I had some suspension parts that were worn pretty bad that I was not aware of! I wanted to lift my truck and add wheels and tires as well as a trifold tonneau cover . After he inspected my truck I needed a rear differential, front brakes and rotors , tie rods and ball joints! But since I was getting a lift kit some parts had to be removed anyway so there was no extra charge, once my truck was completed and I picked it up I had a vibration in the front only at 65 mph so Robert found the issue and took care of it with no extra charge! So I highly recommend Alpha Auto and 4X4 to all my friends and any one who asks me Thanks GuysServices: Vehicle Inspection
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July 2022 by Piano Moving World LLC
Did a wonderful job , really really in love with this place . Will definitely tell the world and god to bless this place. ?Amen
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July 2022 by Theresa Campbell
My husband has been modifying his Tacoma at a different 4x4 shop and he noticed it just wasn’t right. He struggled back and forth with this “chain” store. A family member recommended Alpha Auto… so we took his advice and a chance. We were apprehensive because we were treated so poorly by the “chain 4x4 store”WOW what a difference. We were greeted with a huge smile and AMAZING communication with Robert. We instantly felt like family. Robert took my husband truck and put it up on the rack to inspect it based on my husbands concerns.Robert was able to identify the problem instantly. He explained the good bad and ugly of the issue. He didn’t sugar cost anything and he was incredibly honest. His Motto is fix it right the first time and his top concern was SAFETY!! He explained our options and didn’t pressure us into making a decision on the spot.We took one of his recommendations to take it to Toyota to see if it was still under warranty/recall. Who does that!!! Certainly not the “Chain Store” who kept telling us to add more things and spend spend spend. Robert explained that no matter what the other shop was telling us, it would NEVER fix the problem. Again we appreciated his honesty.We HIGHLY RECOMMEND ALPHA AUTO to ANYONE who is looking for a straight shooter when it comes to auto repair. In these uncertain times we’ve come to realize it’s the LOCAL owned businesses who TRULY CARE and are the BACKBONE of our community! Robert and his staffs personal touch, again, made us feel like family. When you want it done right the first time… forget the rest and start with the BEST ALPHA AUTO!Thank You for ALL that you do!!Theresa & Shawn CampbellService: Vehicle Inspection
