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April 2024 by Ashley Shepherd
Been extremely impressed with my last two visits to this store. It’s been clean, they are keeping up with incoming items being brought in, and the staff is very friendly. The manager here is doing a great job keeping this store in order. Very refreshing from previous visits to this location!
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March 2024 by Ride With Me
One thing is for sure, this place is hella organized! It’s probably one of the most organized consignment shops I have ever been in. And their prices are very reasonable.
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February 2024 by Jessica Garcia
The prices have gone ridiculously high in the past year . A used Costco coat for $25, why buy used when you can buy a new one for the same price? The shoes used to be a good deal , your better off getting a new pair . It hardly seems worth it to sell to them anymore, it's not worth the time or gas money. Just find someone who needs it and pass your clothes to another mom. I will say on a positive note the customer service has improved.
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February 2024 by Jenna
This store is way bigger than others I’ve been to. They have such a big variety of clothes and toys, I didn’t even know where to start lol. I got a new breast pump and I can’t wait to put it to use. They even had Bitty Babies!! If my daughter was older I would have snatched one up. Definitely recommend checking this location out, you’ll find whatever you’re looking for.
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February 2024 by Wes Starasinic
If I could give this place 0 stars I would. The place is so dirty and smells. Everyone seems to have attitude. They will offer you little to no money for your nice stuff you bring in for them to buy and the mark it up to ridiculous prices.
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January 2024 by breann wilhelmi
Went to sell them some of my sons stuff that he outgrew and for a brand new swing (never used bc we had 2) out of box, they gave me $20 for it! If I had the box I would of just returned it to the original merchant! The swing was worth $80+!! Clothes they give you a penny up to $3, per item and tha really depends on the person. Don't recommend selling anything to them. Try to sell on marketplace or garage sales.
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December 2023 by Artecia Hill
If you aren't buying clothes, everything in there is overpriced! You can find better quality and better price through Facebook marketplace. So much junk in there, especially the toys because its overpriced and nobody is buying it. Used to love this place, but it's definitely went downhill.
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October 2023 by Paola Munoz
Horrible customer service!Went to sell my daughter outgrown clothes /shoes & could barely get $50.Wanted to buy my Never worn shoes for $4 & my daughter wanted a stuffed animal & THAT WAS MORE than what they wanted to offer me for NEW VANS. $10 for a stuffed animal. Unbelievable . I had a better experience years ago . The people they hire nowadays just terrible
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September 2023 by Dr. Tera Jones- Drive Time Topic
Every time I have visited this store the staff have been extremely friendly and helpful. I haven’t had one bad experience at this location. Most recently I was in looking for an infant swing. I asked for assistance and staff member named Deb came to help. She is FABULOUS. She is the sweetest most helpful staff I have seen yet. Compare staff here to some of your elite designer stores and the staff here at Once Upon A Child Crest Hill is the clear winner every time. Thank you Deb. I hope you learn a little more about what Layaway used to be.
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September 2023 by Oliwia Bolanowski
The store was immaculate ! It’s the cleanest and most organized thrift store I’ve ever seen . The bathrooms were even tidy and fresh. All the employees were knowledgeable and helpful. I will definitely be back again! God bless all of you there:-) Thanks
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September 2023 by Therese Marina Guglielmo Hill
Recently went here and found some cute things for my son at affordable prices. Will come back and check out the other locations as well. Nice staff.
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September 2023 by Le' Static
Good staff and a huge selection with decent stuff. Highly recommend plus good prices. :)
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July 2023 by Erin Behnke
My first time ever at once upon a child and it was great. Friendly staff, place was clean, lots of options for shoes, clothes, toys, books etc. I will definitely be coming back.
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June 2023 by victor harris
this place had an attitude the second i went in there and gave me 23$ for 2 jumpers(one of the jumpers i got at a different once upon a child for 40$) and wouldn’t take any of my clothes because they don’t have matching pants half the clothes i brought i bought from the same exact once upon a child when my daughter was first born. i feel as if i got robbed donating my stuff here never will step foot in another once upon a child because of this experience
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April 2023 by Milly S.
I do not recommend this location @ all . The managers tonia & kelly are very unprofessional & ignorant. The amount of bad things I've heard about the managers as well is crazy . This store is disgusting as well , never been cleaned a day in its life . The prices are way too over priced for what it's worth & they will for sure talk behind your back just like I witnessed while shopping . Tonia is also super racist .
