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September 2024 by Julie Taylor
I work for a company that is near Mr. Transmission. My company took a vehicle there asking for a QUOTE only! My driver told them what he thought may be wrong but said we we're just looking around to get quotes to see what we will fo and mive forward with. He also asked for a QUOTE ONLY for an oil change. We work for a place that all quotes need to be in writing and require approval before moving forward. The associate at Mr. Transmission said this wasn't a problem but there would be wait. He was fine with that and took a seat. Almost 4 hours later they called him up and said he owed $91.00 for the oil change and inspection on the van. He said he never asked for work to be done and they said well it's done. They, Mr transmission then called me and the manager ( who tried his best but was following his orders from the owner) told me what happened and ADMITTED there was a miscommunication and apoligized. I explained that unfortunately we would be able to pay bc the work wasnt approved. He said he would see what he could do and apoligized again for the misunderstand. My driver called a few mins later and told me they refused to release the vehicle to him without payment bc basically too bad, so sad they did the work already again without it even approved or without us asking them to complete it. We had to scamble to come up with a way to figure this out and eventually had to have someone put it on there personal card bc of Mr. Transmissions mistake. My driever also said when he tried to speak to owner he refused to talk to him and wouldn't even come out after saying basically too bad they did the work and it was all a miscommunication. They lost what potentially could've been a couple $1000 in work we needed over $91.00 dollars on a job they did WITHOUT being asked. VERY POOR CUSTOMER SERVICE. Steer clear and look for a buisness that doesn't brush off customers when THEY make mistakes!
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July 2024 by Sharon Thomas
I've been coming to this shop for 6yrs now never had a issue. They are the only shop I trust working on any car I own. Thank you Jason and your team for the great service I've received over the years.
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July 2024 by Pedro Verastegui
My sister and brother in law have brought their vehicles here for several years now for maintenance and unexpected break downs. Jason and his team have always done a great job in explaining and correcting any issues. I'm now bringing my vehicle here for routine maintenance on my transmission
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July 2024 by Joel Chavez
Very poor experience, trying fix my Audi from a power steering problem, things went worst, they just guessed and took 6 weeks to get my car after they broke a remote control and was very disappointed. Never coming back ever
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May 2024 by Daniel Tatar
Great service very friendly, keeps you up to date on progress on your vehicle.
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May 2024 by Lucy Bischof
Great quality work and service. Very fair and honest. Keeping our 2012 car in great condition.
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April 2024 by Dwayne Reese
Took my 2011 Tahoe to this place assuming I have transmission issues a few weeks ago. They check it out and said I need a rebuilt trans which will cost $3500 to $5000 for them to repair it or drive it til it falls out or sell the truck but that’s the cost for us to fix it and charge me $125. I didn’t think that’s was the proper way to talk to a potential customer. I still have the paperwork they gave me to prove it, stating what’s wrong with the trans. Anyway took it to another place for a second opinion and it turns out my truck needed a tuneup because it was misfiring from 2 bad coils causing it to struggle during acceleration. I will never go back to milex again. He kept saying well the truck has a lot of miles on it. If he didn’t want my business he could’ve just said that.
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April 2024 by Christina Jones
They was excellent.
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March 2024 by K G
Jason and his team were great for our transmission needs. We had our transmission fixed here a few months back. We had a few issues come up with our car and they were quick to figure out the problem and fix it. They were true to their word and did not charge us for the additional needs for the transmission as it was covered by the warranty agreement we had with them. We will continue to use Mr. Transmission for our future repairs!
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February 2024 by Nicole King
Absolutely recommend this mechanic. They are honest and treat you with respect. I've been to other places that tried to sell me more services than I needed. Not here! My family has been customers for 20+ years. I just moved back to the area and won't be going anywhere else!
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February 2024 by Nancy Kalahiki
This company and workers are the best! We trust them!
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January 2024 by wheelchair shop Inc
Took my Toyota sienna van for repairs, I didn't have a ride back home so they offered me a ride back home. Who does that . Great customer service won't used anyone else for my vehicle repairs.
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January 2024 by B B
If you're looking for honest and nice people to take your car to, I highly recommend Milex. It's so nice to have been able to take my car to an honest car care shop.
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January 2024 by God King
Went to this place for a rebuilt transmission. After spending $2,000, 3 months later, the transmission began slipping again. When I came back, they told me I was 400 miles outside the warranty & quoted me another $2,000. I don't suggest you come here for a rebuild trans.
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November 2023 by ken morgan
Best mechanics I’ve ever been to I wouldn’t take my car anywhere else jason & Jim are awesome
