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October 2024 by Vanessa V
Crest Hill Cat and Dog is the best veterinary establishment I’ve ever been to. I’ve had animals my whole life and I feel so grateful for finding them to care for our fur babies. They are compassionate, they care, they truly diagnose and treat our babies with what they need and never recommend what we don’t. My fiancé and I have told each other over and over of how thankful we are to have them with our babies and our only regret is not finding them sooner to care for those we lost before finding them. I feel like those babies guided us to them to make sure they stay with us as long as they can ♥️. Dr. Walley and Dr. Ling have helped diagnose, manage, and make our babies better from life threatening conditions; we are truly grateful for their dedicated care.
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October 2024 by Bethany Pulido
So to start, this was the first vet I took my boys to in years. Kronos and Khaos are litter mates and to be honest they needed a little extra care. This Vet Clinic made everything so easy that when I got my kitten earlier this year I got Pet Insurance and made all three of them a file on the PetPage App. Although I am not very tech savvy, the app was easy to use for me. My hubby and I will continue to use this Veterinarian Clinic throughout all our 3 kitties' lives and for all of our future animals. Also, the pet insurance, it's definitely worth it. ????⬛
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September 2024 by Tim “BigDaddyQ”
Never been to a more welcoming veterinarian before everybody was so nice took care of every need that I had from my pet Great service guys keep up the good work. I highly recommend.
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July 2024 by April Mrozik
The vets here at Crest Hill Cat and Dog Clinic are amazing.
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July 2024 by Quinn Rein
After discovering that my prior vet was less great than I initially thought, we started coming here and it's been a huge difference. There are several American Association of Feline Practitioners certified vets, which is fantastic!! They treat my cats with more respect and all of the staff I've encountered have been lovely. I'd definitely recommend this place, especially for cat owners! Dr. Esther Ling is who we see, and we love her. We've also seen Dr. Wally and had a great experience with him as well
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July 2024 by Ann Riffle
Dr. Wally and staff always make our pups feel special. Caring and concerned for our pups!
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July 2024 by jacob schultz
Compassionate and friendly the staff goes the extra mile to put the animals and owners at ease.
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July 2024 by gerald bernard
Fantastic Vets,treated my Cat with care
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June 2024 by AMBER Ostrowski
The staff is super friendly and helpful and the facility is very clean.
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June 2024 by Veronica Aguilera
Great staff. Clean facility. Dr. Wally is great. Everyone listens to your concerns about your fur baby and they address everything you mention.
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June 2024 by Mark Michon
We took my grandmother's ailing dog, Diva, to this clinic on 5/11 expecting a peaceful, straightforward euthanasia to end her suffering from lymphoma, but had the worst experience of our lives.
When she got brought into the room, she was given a shot by Dr. Kelsey Noyes that was supposed to knock her out within a few minutes. We spoke to many dog owners and others who worked in vet clinics, and they unanimously said it should be peaceful and take 2-3 min tops. 10 minutes later, our dog was still conscious, and having a panic attack, eyes bulging out of her head, clearly nervous, half drugged from the sedative. My mother went out to the desk to tell them, only to be told dismissively it could take up to 20 minutes.
By the time the doctor came back ~20 min later, the dog is still conscious in this panicked drugged state. After realizing the initial shot to knock her out didn't work, she opted to put a catheter (an IV) into her front leg and inject her with a second sedative shot through that. Several minutes went by and she was still awake, except panicking, shaking, gasping for air even more intensely. Dr. Noyas asked us if we were ready for the final shot, to which we immediately said yes, assuming it would immediately stop what we were witnessing.
Well, that didn't happen. Of everyone we talked to over the last couple days, all of their dogs were completely unconscious before having the 2nd fatal shot administered. Ours wasn't, and was 10/10 panicking and terrified. Euthasol (the drug used) stops the heart and lungs. While injecting this, the catheter fell out of Diva's leg, essentially giving her a half-fatal dose while Dr. Noyas worked to re-attach it and administer the rest. For what seemed like 1-3 minutes (we all lost track of time, it felt like a dream), we watched our conscious dog violently shake, convulse, and gasp for air fighting against the effects. All the while my mother is having a panic attack crying, and my 85 year old grandmother is holding her to comfort her and stop her from falling off of the table because of the shaking.
She slowly fades into stillness, at which point Dr. Noyas examines her and we're told she is gone. She gives her condolences shortly thereafter, and leaves with her assistant. We are all in complete shock and horror. We leave shortly after and stand in the parking lot for at least 20 minutes just trying to process and make sense of what we just witnessed. There was no apology, no explanation, no warning of what the 2nd fatal shot was going to do to her.
I reach out to their practice email that evening asking to speak to the 2 highest people in the practice, the practice manager and the office manager. Instead of responding to my request and giving me their emails, I'm instead called Monday morning by another vet in the office to talk to me about the problem, perhaps so the news of what happened wouldn't get to their bosses and it gets dealt with there? At this point I don't know or don't care.
Diva came from an abusive household, we did everything we could to give her a happy, comfortable, love-filled life. She didn't deserve to experience this. We didn't deserve to see this. We honestly feel like we have failed her by trusting her in this practice's care. I don't know whether to be furious or incredibly sad about this entire thing. It was the worst thing we have ever seen.
Why was there a substantial lack of care throughout this procedure?
Why did Dr. Noyas determine this method of care to be the best choice for Diva?
What is being done to correct this?
This was such a horrible experience for all of us. I don't want anyone else to go through this.
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5/30 - We've spoken to other vets who have been in the field for decades and they said unanimously that is not sup
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May 2024 by Mary Tallman
Great care close to me
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May 2024 by King Kamina
The doctors are excellent and the clerks are friendly and professional. Their behavior and love for dogs is genuine and they don't look or sound sick and tired of their job.
The doctors treated my dog very well and always give me the right answers and didn't try to push me to doing more expensive treatments.
These veterinarians are very good at their job and my dog always recovered to at least a decent amount.
However, they are a bit pricey. But if you truly love your pet and no other vet care is helping, take a deep breath and pay for this place's effective services.
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May 2024 by Mark M.
We took my grandmother's ailing dog, Diva, to this clinic on 5/11 expecting a peaceful, straightforward euthanasia to end her suffering from lymphoma, but had the worst experience of our lives. When she got brought into the room, she was given a shot by Dr. Kelsey Noyes that was supposed to knock her out within a few minutes. We spoke to many dog owners and others who worked in vet clinics, and they unanimously said it should be peaceful and take 2-3 min tops. 10 minutes later, our dog was still conscious, and having a panic attack, eyes bulging out of her head, clearly nervous, half drugged from the sedative. My mother went out to the desk to tell them, only to be told dismissively it could take up to 20 minutes. By the time the doctor came back ~20 min later, the dog is still conscious in this panicked drugged state. After realizing the initial shot to knock her out didn't work, she opted to put a catheter (an IV) into her front leg and inject her with a second sedative shot through that. Several minutes went by and she was still awake, except panicking, shaking, gasping for air even more intensely. Dr. Noyas asked us if we were ready for the final shot, to which we immediately said yes, assuming it would immediately stop what we were witnessing. Well, that didn't happen. Of everyone we talked to over the last couple days, all of their dogs were completely unconscious before having the 2nd fatal shot administered. Ours wasn't, and was 10/10 panicking and terrified. Euthasol (the drug used) stops the heart and lungs. While injecting this, the catheter fell out of Diva's leg, essentially giving her a half-fatal dose while Dr. Noyas worked to re-attach it and administer the rest. For what seemed like 1-3 minutes (we all lost track of time, it felt like a dream), we watched our conscious dog violently shake, convulse, and gasp for air fighting against the effects. All the while my mother is having a panic attack crying, and my 85 year old grandmother is holding her to comfort her and stop her from falling off of the table because of the shaking. She slowly fades into stillness, at which point Dr. Noyas examines her and we're told she is gone. She gives her condolences shortly thereafter, and leaves with her assistant. We are all in complete shock and horror. We leave shortly after and stand in the parking lot for at least 20 minutes just trying to process and make sense of what we just witnessed. There was no apology, no explanation, no warning of what the 2nd fatal shot was going to do to her. I reach out to their practice email that evening asking to speak to the 2 highest people in the practice, the practice manager and the office manager. Instead of responding to my request and giving me their emails, I'm instead called Monday morning by another vet in the office to talk to me about the problem, perhaps so the news of what happened wouldn't get to their bosses and it gets dealt with there? At this point I don't know or don't care. Diva came from an abusive household, we did everything we could to give her a happy, comfortable, love-filled life. She didn't deserve to experience this. We didn't deserve to see this. We honestly feel like we have failed her by trusting her in this practice's care. I don't know whether to be furious or incredibly sad about this entire thing. It was the worst thing we have ever seen. Why was there a substantial lack of care throughout this procedure? Why did Dr. Noyas determine this method of care to be the best choice for Diva? What is being done to correct this? This was such a horrible experience for all of us. I don't want anyone else to go through this.
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April 2024 by Melanie Curry
Dr. Wally & his staff are Amazing!!! They treat your dog or cat like they are their own!!! If you don’t have a veterinarian, you need to go here!
