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December 2023 by Jenifer Wong-Yu
Great selection of products and customer service. Literally every employee that we encountered was friendly and professional! Special thanks to Crystal in the design department for all her help, we had a great experience working with her.
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December 2023 by Andy Anderson
I wish there was a 0 star option. Scam of a company. Do not sign up for any credit cards, that say 0% interest for 18 months but will bump it after 2 months. And don't buy tile from seperat locations. They won't match up. Horrible customer service. All reps from India
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November 2023 by Jill Haley
Used them for both hardwood and ceramic flooring. They have great customer service, pricing and selection.Their staff are knowledgeable and helpful
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November 2023 by Wajih Chammae
Very nice and helpful staff. They are fair with their prices too. Never had an issue returning anything which is really important when you are doing this kind of construction
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October 2023 by Maria Diaz Schmitt
We were very pleased with the help that we got from Marjorie today as we looked for finishing/edging for our kitchen backsplash. She was knowledgeable, professional and enthusiastic about our project. She showed us all options so we could make an informed decision and we made the purchase. I did not expect that level of service and will bear it in mind when we are in the market for other items.
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September 2023 by Priya Aiyer
I tried both home depot and few other places for flooring options. Floor and decor has the best options. They also helped me pick by showing the comparison of various types!
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August 2023 by Salman Azam
Countryside is considered the franchise store and not only do they have inventory, they have the best staff. I had to do 6 bathrooms and had a stellar team of designers between Crystal, Amalia and Bridgett who saw me through the whole process which spanned over 5 straight hours. Crystal led the charge and was super patient and was assisted by Amalia with expert consults from Bridgett. Not all stores are the same and if you have the choice, head over to Countryside and ask for this team. Shout out to Steph who also made sure my entire order went through. Great experience, 5 stars, highly recommend!
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August 2023 by Stüssy31
We scheduled a design consultant to see some of the options at the store and we were very impressed with our consultant Ashley! She is fantastic!!! She took her time and answered/addressed all of our questions and concerns. She had great ideas and suggestions for us. We will definitely be back to work with her on our next big project and recommend Ashely to all of our friends and family?
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July 2023 by SuM
We scheduled a design consultant to see some of the options at the store and we were very impressed with our consultant Ashley! She is fantastic!!! She took her time and answered/addressed all of our questions and concerns. She had great ideas and suggestions for us. We will definitely be back to work with her on our next big project and recommend Ashely to all of our friends and family?
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July 2023 by V Tenchii
Horrible experience as a potential customer. Asked for help, the worker pointed and said for me to check down there and continued his conversation with another employee.
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July 2023 by Business First AM
Best. Customer. Service. Ever. SCOTT at Countryside Floor & Decor. I am a customer for life because he did his very best to help me and kept his co-workers informed. Thanks everyone!
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June 2023 by Gabby Garcia
Was the first time buying flooring and a sales associate helped us choose a floor. The sales associate guaranteed this flooring would be great for what we said we needed as we have young kids that are always spilling liquids and food on the floor. The sales associate again guaranteed that we were getting a waterproof floor that we were able to throw buckets of water on if we wanted. We had this floor for about 3 months and it has separated and lifted in many places throughout our home. Although, this flooring color is beautiful the quality is no where near what we were told about the flooring. We are definitely going to have to replace our floor within the next couple years for sure. Never going back to floor and decor for that!!
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June 2023 by Ruth H.
I am working on several bathroom projects and I happen to find Tym in the tile area. He was a big help in my selections and had mentioned he didn't normally work in that department. I said that he was very helpful and he thanked me and said he really liked working in that department. He seemed very motivated and eager in wanting to move up in the store. If you need advice I recommend him to help with your selections.
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April 2023 by John T Angler
Great service found what I was looking for after my horrible experience at the tile shop. Everyone I talked to was very knowledgeable. Better prices and better service
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March 2023 by Jaxson K.
Used Floor & Decor for my kitchen's new backsplash. Very professional staff and great prices. Will be going back whenever I need anything associated with home renovation.
