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October 2023 by Dawn Koski
I highly recommend this store for all your cell phone needs. Tyree was awesome made my experience very enjoyable answered all my questions and helped me get my phone set up
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May 2023 by Sommer G
Called for online help about a ESIM for the new iPhone 14s and the Rep did not even know what I was talking about. Had to go get another employee to answer my question. Took 15 to be put off hold and said to answer my question or to fix my problem, I was going to have to come into the store and they would charge a fee!!!! Ridiculous, will not be returning or calling this store!
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May 2023 by Sommer Greenlee
Called for online help about a ESIM for the new iPhone 14s and the Rep did not even know what I was talking about. Had to go get another employee to answer my question. Took 15 to be put off hold and said to answer my question or to fix my problem, I was going to have to come into the store and they would charge a fee!!!! Ridiculous, will not be returning or calling this store!
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January 2023 by David Paschedag (WOLF 359)
Did a great job of getting me into a newer phone. Answered all my questions. Was very helpful
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July 2022 by Jenna Tolls
Aaron, Dustin, and Alex always try to make it the best experience possible
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February 2022 by Marla Brown
I've been in the store twice. First I had a problem which they easily fixed. Second time I purchased a new phone. Simone applied the screen saver and made sure everything transferred. Very pleasant experiences.
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February 2022 by Mike Radosevich
Staff if friendly but overall service has gone downhill. Been a customer of this loal owned business for over 20 years. Last few years it seems the service geared towards the customer experience has faded. Wad overcharged on 2 occasions for faulty accessories that didn't even bel9ng to the device I had. Have made multiple trips to get same issue fixed.
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February 2022 by Genesis James Burkley
Needed to upgrade from my 7plus. Brittni was a MAJOR help! She even got us a discount! Always a pleasure at the Verizon store on the beltline in Collinsville!
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January 2022 by Jon & Candace Schneider
Our tech went above and beyond to make our phone swap easy and effortless.
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December 2021 by Erik Sandifer
Most knowledgeable and helpful place I've ever been for getting your phone service. I will be a Customer for life. Ask for Brittany best service by far you can get give that young lady a raise!
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October 2021 by Robert Cacioppo
Carissa was very helpful and informative in helping me purchase and set up my new phone. I will no longer go to another Verizon store besides Russell Cellular in the future because of this experience!
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October 2021 by Carol Kanyer
I think besides the manager the store had new employees. We were delayed until the manager could work with us. I understand new employees need to learn.
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October 2021 by Sharon Stevens
1st time visiting the store, stopped in to pick up my sim cards bc I'm switching over to Verizon. Carissa was very friendly and extremely nice!! That alone made me happy with making the switch over to them!
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October 2021 by Bill Henze
Clarissa was very knowledgeable and helpful in managing our family account in the most economical way.
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October 2021 by Mac
Brittany (and the other two representatives, sorry i never got your names) were literally SOOOO helpful, they got me a really good deal on a new phone, and helped set me up too. Thanks guys!
