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July 2024 by Lucas Statham
I wanted to show my appreciation to Matthew!! Prior to coming to Collinsville location I went to Edwardsville. Associate, and management could not help me out with a small problem I had. Matthew was able to help me out in less than 10 minutes. I will always know where to go in the future. Again Matthew thank you for helping me with eSIM. This store is lucky to have you. I wish you the best of day!
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April 2024 by Kim Walters
Matthew was excellent in explaining and completing corrections while we were traveling..... Awesome service
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April 2024 by Jeff J
I was going to upgrade to 2- S24+, I was dealing with Matt. He had taken both our S10E's out of the Otter cases. We were short on time and had to leave. He put both phones back in their respective cases. I got home and my wife says, look at my cover and mycase. He had ripped her cover and broke the hard plastic case. I got looking at mine and he had broke the plastic case on mine. He was struggling with both of them while we were their.
Never said a word about it. His demeanor was very unprofessional. Too bad I can't give 1/2 a star. Consequently no sale. I'll find another Verizon store! I used to work for US Cellular. I have removed and reassembled many of them with no problem. Now what would I do if I wanted to keep the phones I have????
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October 2023 by Dawn Koski
I highly recommend this store for all your cell phone needs. Tyree was awesome made my experience very enjoyable answered all my questions and helped me get my phone set up
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July 2023 by Henry Brooks (Henry Brooks)
This store is pretty bad. One stars.
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May 2023 by Sommer G
Called for online help about a ESIM for the new iPhone 14s and the Rep did not even know what I was talking about. Had to go get another employee to answer my question. Took 15 to be put off hold and said to answer my question or to fix my problem, I was going to have to come into the store and they would charge a fee!!!! Ridiculous, will not be returning or calling this store!
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May 2023 by Sommer Greenlee
Called for online help about a ESIM for the new iPhone 14s and the Rep did not even know what I was talking about. Had to go get another employee to answer my question. Took 15 to be put off hold and said to answer my question or to fix my problem, I was going to have to come into the store and they would charge a fee!!!! Ridiculous, will not be returning or calling this store!
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January 2023 by David Paschedag (WOLF 359)
Did a great job of getting me into a newer phone. Answered all my questions. Was very helpful
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July 2022 by Jenna Tolls
Aaron, Dustin, and Alex always try to make it the best experience possible
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July 2022 by Dennis Cann
Very happy great service
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July 2022 by Tim Klingsick
Not crowded and the rep was very helpful
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February 2022 by Marla Brown
I've been in the store twice. First I had a problem which they easily fixed. Second time I purchased a new phone. Simone applied the screen saver and made sure everything transferred. Very pleasant experiences.
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February 2022 by Mike Radosevich
Staff if friendly but overall service has gone downhill. Been a customer of this loal owned business for over 20 years. Last few years it seems the service geared towards the customer experience has faded. Wad overcharged on 2 occasions for faulty accessories that didn't even bel9ng to the device I had. Have made multiple trips to get same issue fixed.
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February 2022 by Genesis James Burkley
Needed to upgrade from my 7plus. Brittni was a MAJOR help! She even got us a discount! Always a pleasure at the Verizon store on the beltline in Collinsville!
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January 2022 by Jon & Candace Schneider
Our tech went above and beyond to make our phone swap easy and effortless.
