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October 2024 by Tim Ribes
STAY AWAY!!! Would give 0 stars if it were an option. Ever since this company came in and bought from "I Storage" it has been a nightmare. Started with SROA charging me for insurance that I had already documented with "I Storage" through my home owners. After numerous calls to the call center (the manager Emily never answers the phone or returns calls), I finally got the insurance charge taken care of. As retaliation, they raised my rate to what I would be paying with insurance the next month. Since then (about a year and a half timeframe) I have had 3 rate increases. Every time I call to inquire (only call center, again the manager, Emily, never answers or responds to inquiries) they say it is based off of "market value". When I ask why they charge so much less for new tenants and why they wouldn't want to keep recurring tenants, the lady said that was a good point but nothing she can do. Bottom line, this company is a money grab and could care less about taking care of their customers. The manager, Emily, never returns calls or follow up with requests. When I inquired about discussing issues with her boss, she refused to give a name or contact number. Do yourself a favor and find a reputable storage company.
***Response to the company (even though the response seems to be AI)....thank you for your reply. I have tried numerous times to call and speak to the Property Manager on site, she never answers the phone or calls back. When you call the property you get 8 rings then the call center every time. I would look into a more customer focused leadership team if this were my business.
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October 2024 by Cindy Luckshis
Terrible customer service, constantly raising rates (3 times in less than 3 years), not a single trash can in sight, there is a dumpster but it's locked up, very dirty, and the website never works. It took weeks to pay a bill at one point in time. This company came in and bought out Istorage and it's gone down hill ever since. If it's the same people that's an absolute shame they let it get this bad. I wouldn't recommend to my worst enemy.
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October 2024 by Heather hodges
I’ve been storing my stuff here for 2-3 years and when I first got my unit it was $65 they have gradually up it over and over the whare I’m notw paying $125 and I’m sure they will keep uping it they have already made it to whare I can’t afford it anymore but do they care no as soon as your late on a payment they start calling texting and emailing you as soon as I can afford to get a uhal I’m moving my stuff to a different storage company I’m done
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April 2024 by Katja H
I’ve been renting my unit for 10 months now and I am completely satisfied with the service, location, and staff. Prices are reasonable and competitive with similar options around the region. The property is always clean, well lit, and the two access gates make it so I’ve never had a long wait to get in or out. My unit stayed dry all winter and everything is in good condition after a round of each season. Even when the property management company changed in the last year, communication was timely and clear. When I’ve had questions, I always get a prompt response. Highly recommend for anyone needing storage in the area.
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April 2024 by Julie Sobczak
This place has been greAt since they switched hands. Very reasonable and really understanding....defiantly recommend.
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April 2024 by Brad Patrick
Amy helped me get the process completed, with no issues. She was very helpful and professional.
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March 2024 by Annika Dansberry
The rate increases was very pricey. In 10 months of me renting a small space my price grew 2x times. I would say overall it has been the most expensive storage unit. Customer service was average nothing to special that I would do business again with company.
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March 2024 by Chad
They raise their prices at least twice a year. I recommend going somewhere else.
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February 2024 by Norma Tanner
Capria was VERY helpful. She answered my questions to the best of her abilities, considering I had questions that probably should have been addressed by management.
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December 2023 by IMTHATGIRL
Amy and Emily make a great team very kind and knolagable
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November 2023 by S. Heser
They were fast and easy to work with when purchasing the unit. The units are clean & the property is well-maintained, so I felt safe storing my belongings there. Easy access to get in & out, and the employees were always helpful & friendly.
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November 2023 by Buckknife Manchester
Very friendly and accommodating will highly recommend
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November 2023 by Curtis Bailey
Clean, Safe & Great staff!
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October 2023 by Joshua Tapley
Amy is easy to work with and I feel comfortable storing my belongings here. I've never had any issues at all. They were fast and easy to work with when purchasing the unit. The units are clean and dust free. That's practically unheard of with storage units. Thank you.
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October 2023 by Sara Brakhane
Easy to use, clean and efficient. A little pricey especially for long term storage over a couple years, but that is the same across the board. Frustrating, as with all storage units, there is no transparency about the price increases.
