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February 2024 by Bobby Jo Caurthens
I purchased a headset for my Xbox, Rig 800 pros, as well as the warranty. My husband, who is not a gamer, returned to Gamestop in Collinsville, to trade the mic for a new one when the mic would not stay connected due to connectivity issues. They gave him a new set, but they were for a playstation. He did not realize this, as I’m the gamer, so he took them out of box to let them charge up for me. Once I got home and realized they were for the wrong system, he went back to store to let them know they gave him the wrong ones, they refused to take them back and would not even take them on trade! Now I sit with $149 mic that is useless to me. I’ve spent thousands at Gamestop over the years, but will never step foot in another one again!
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October 2023 by Nikki
This GameStop in my opinion is the best one in the area.
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September 2023 by Aaron King
Always great!!! Don't understand the hate on the company.
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April 2023 by Sabrena Polarine
Pre ordered a collectors edition and this store cancelled it. Not a happy experience if I could have rated a zero I would have!!! Get it together GameStop before you lose all of your customer base
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April 2023 by Ra Khan
Always helpful and friendly
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February 2023 by oddBeep
Very friendly staff, I always have a good experience when I go to this store, I have a better experience here than I've had at others, 10/10
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September 2022 by Cory Brandt
I normally don't like pre-orders because I had a bad experience at Christmas but I decided to give them a go. I was so happy I did. They were great but a bit short-handed at the time. They had a guy from another location help out and weren't sure where things were. He was very nice and apologetic. So I was fine coming in another day. I think the same kid was there, along with the manager when I returned. Super nice guys. I would rather shop local if I can so this was a great experience and I got what I wanted. I will probably shop for Christmas here this year. Hopefully with no headaches.
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June 2022 by Lisa Nunn
My family and I always have a good time at this location. Staff is friendly and always knowledgeable about there merchandise!
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April 2022 by Beverly Mcclendon
Why advertise in store pickup and you never have it once I go in store?
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February 2022 by Trey3rdeside Bond
Reliable and helpful staff soon as i walked in and knew what i needed where it was
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February 2022 by Joshua Tapley
Only Gamestop I'd shop at. The team is knowledgeable and really helpful.
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November 2021 by Marcia Kuechle
Helped my son get the perfect gift.
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September 2021 by J H Brown
GameStop always has what my Grand kids want and at fair price.
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September 2021 by Matt Whitehead
Collinsville location has some amazing employees and manager
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September 2021 by Charles Scarbro
The cashier w the bug eyes had an attitude because I asked why she needed my ID to use my power up membership for a friend to sell his phone w his ID it was confusing considering I've never had to show ID to use my membership she definitely needs a good talkin to about her incompetent actions.
