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“Just moved here not long ago and definitely found my favorite bank and FAVORITE bank teller. Highly recommend Jessica for every need, she's the sweetest person it makes my day to see her smile and how much she truly cares about customers. She's extremely helpful, I will forever go to Jessica for my banking needs!”
“I just open acct. with Brianna was great customer service and knowledgeable person,She reply message Timely and helpfulAverage all staff are great and helpful Better than other bank O A”
“I like the bank so for I haven't had any one rude to yet. Their not the Bank of Edwardsville, but they're new right now. I'm going to give them a chance, before I judge them. I'm glad to see some of the faces I use to see. I hope all goes for the customers and the staff. Let's concentrate on getting along and try to be loving because it's so much going on. I just hope everything thing at the bank works out good for everyone. ????????????”
“This is the best branch of US Bank in my opinion. The branch manager and all of the employees are awesome to work with. I feel like bend over backwards to make sure you're taken care of. Special shout out to Brandi for helping me out”
“I will say that when I walked in to this place everyone was so joyful and respectful the manager and the staff was so wonderful they kept me laughing and smiling they deserve a score 10000% great job this my new home and family”
“FCB Bank , Beltline Road Collinsville IL location is the Best.,From the loan department and bank tellers, it’s such a friendly and informative staffCharlotte in the front lobby is absolutely a “5 Star” , kind and informative plus always with a smile! Thank you FCB”
“I have visited a number of these credit unions and the Collinsville credit union is my favorite. Their staff make every visit very comfortable and let you leave with a pleasant experience.”
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“When you call you you hear "you can count on more" and i am here to say its true. December i got trapped into a high interest loan with a local plumbing(TIGER PLUMBING) finance company that actually used "TRUST" against me hiding me from Illinois state laws and NOT letting me out of the loan. i heard a very cold and hearless "its out of our hands." ($61,176 DOLLAR DEBT) this was after i just paid off my mortgage that gave them a green light.Scared and not seeing a way out i applied for a loan at UMB. Connie Carpenter took the time and went out of her way to help me and understood that the lenders with the plumbing company were out of state and were doing their best to make this hard. but Connie Carpenter was upfront and honest with me about everything including illinois laws. today aside from being able to breath i have a loan with a much lower interest rate and i see a way out of this plus they are here in my hometown and really appreciate the understanding their patience and time to help me. Be carefull who you "trust" but you can trust UMB. THANK YOU!!!!!”