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October 2023 by Shawn Christopher
When I was coming back from Chicago, I noticed someone or something had scratched up my Equinox pretty bad, so I decided to take it here. When I tell you the work and customer service is TOP TIER, I mean it!! And they sell my car across the street if you want to buy it too! I'm happy my 24 Equinox is back in good shape again, I love this car and was impressed in the turnaround time to get it back. I will make sure to have all my body work done here in the future!
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September 2023 by Kris McClain
Great communication about my car and when it would be completed.
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March 2023 by Steve G.
After buying 12 year old Lacrosse and only driving it 3 weeks, the moon roof ceiling cover ripped in the track when I opened it and then shut it. Some metal had had broke and caused the mess. Rear door on driver's side won't open certain times when my son couldn't get out and had to slide over to passenger side to get out. Also, the engine lite came on. I called the man that sold me the car and he passed the info to automotive which they called back and left a message. Chad the shop guy said that they would put my car on the puter but, they wouldn't be able to do nothing for the moon roof or the door and couldn't guarantee if they would fix the e-lite sitch. It's sad that I hadn't even made my first payment on the car that they wouldn't look at the car and try to help the situation before telling me the couldn't help. I went to O'Reilly's and they put it on the puter for free and it was a catalytic converter sensor. I liver in Metamora and they are in Clinton. Hours drive away. I chose not to respond because I will take care of it myself. I will never buy anything from them again. They could have tried to work with me but it they chose to say no to everything. You live and you learn.
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November 2021 by Lionel Spearman
Great people, helpful and professional. Anyone looking for repairs or to buy a car should talk to these people.
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October 2021 by Mark Dyer
Great Place for repairs
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October 2021 by Jennifer C.
Scott with Baum was incredibly kind to my dad throughout the years, and then to us (his children) when my dad was sick with cancer and ultimately passed away. He made a stressful situation easier and it was very much appreciated. Would recommend in a heartbeat!
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July 2021 by Dale Fender
They took good care of me . very nice staff.
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November 2020 by kbjordahl Bjordahl
My family has used Baums for many many years. Always excellent service.
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September 2020 by KatB
Great service, friendly staff, fixed a extra issue I had along with the scheduled appointment. Thank you!
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September 2020 by Timothy Rooney
Great service personnel! They do quick, effective, appropriately priced work.
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August 2020 by Kathy Brandt
Great service, friendly staff, fixed a extra issue I had along with the scheduled appointment. Thank you!
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June 2019 by Matt Decker
Always the go to place to get my car fixed in a hurry. The service department did a great job.
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June 2019 by Shari Hanks
They take care of you as well as your car
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June 2019 by Evelyn Beightel
I like their service n it's always with a smile!
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May 2019 by Kirt Oakley
Baums is a very nice car dealer. Have good dealer and mechanics.