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January 2024 by Tony Hieronymus
Thank your crew in the quick oil change department so much for me, they did all the services I needed and I was worried about my battery so they checked it and it needed a new one. I didn't know that they did that, but the technician said they would be able to put a new one in for me. He just called across the street to the shop and had it installed in notime. I was so glad to get everything done at one place by technicians so able and competent. I have a 2004 gmc envoy, it's not in the best of shape it has over 255k miles but they keep it up going as best it can. I know that I need a different better vehicle but I lost my wife to cancer in May and am myself on disability so with bills just not in the cards right now. Thank goodness for your fine technicians for their work and dedication. Wishing all your staff very happy holidays. Thank you folks!
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January 2024 by Mary Rapp
Bryon helped us find the best pickup for our needs. He selected a few trucks from their stock to show us, based on our discussion of what we were looking for. We checked the trucks over and, test drive later, we had our truck. Bryon went over all the features while we were in the truck. Having more electronic gizmos on the dash than we were used to, the personal class was much appreciated. The whole process was pleasant. No hard sell tactics for anything. Mason ran us through the prepared paperwork in quick and pleasant fashion. Before we finished, Russ also helped set up the mychevy app. We were totally satisfied with Baum's business.
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January 2024 by Silver Riley
All of the service people are so amazing, funny, and know how to do their jobs!! I was in and out in less than an hour. It was only my service tire light but they treated me like first priority.
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January 2024 by Cody Dawson
Service was excellent. They took very good care of my truck and found a few problems even I as a mechanic missed. However the detail department was awful. I would not have my vehicle cleaned by them again. I was not satisfied at all with it. When I confronted the detail manager I felt I was brushed off.
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December 2023 by Jason Howard
Good looking dealership. Very clean. I just stopped in to charge my rental car. They just charged me for free. Their charge station wasn't working outside so they charged me from one of their repair bays. Super nice folks. If I was in the market for a car and I lived near Clinton Illinois, I would give them first chance to sell me a car. Super clean service bay.Thanks Baum for getting me enough juice to get to my son in Bloomington.Decatur Illinois has nothing for charging a vehicle. So ?
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December 2023 by Tyler Burch
I bought my Colorado used out at Baum's. A week later, the truck was showing a check engine light and the climate control would only run heat. Turns out, the truck had a bad thermostat. It wasn't until a month later that I had let Baum's know and scheduled a service visit. They provided a loaner, free of charge that was similar to the vehicle I'd been driving/purchased and fixed the thermostat free of charge. I would highly recommend their business. They went above and beyond the reasonable expectation.
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December 2023 by Jeff Harrold
My son had a dead battery in his truck and couldn’t shut it off without getting a jump. I called Dave at baums and even though they were shorthanded in the service department he was able to get it changed right away. Their service is second to none. Thank you
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November 2023 by Pam Porter
Baum Chevrolet is the best dealership in our area. I highly recommend buying a vehicle or servicing your vehicle there. Friendly customer service and the salesman don't overwelm you when looking at vehicles. When having my oil changed I love the fact that I don't have to get out of the car. They're the best !!
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October 2023 by Sarah Woodward
Tony was great and kept in contact with me for weeks waiting for another Trax to come on the lot then called me right away when mine showed up. Him and Allison were wonderful to me the day I bought my car and made it all so easy.
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October 2023 by Peggy Lamb
Tahler at the Farmer City location did a excellent job finding me what I wanted. I have always traded at Baum's and was uncomfortable thinking about trading anywhere else because they didn't have what I was looking for. Thank you Tahler for going above & beyond!
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September 2023 by Karen Meadows
Had an amazing young man complete my transaction. Polite and friendly. Only had a car wash and new wiper blades installed but very satisfied. Will definitely be back when additional service is needed!!
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August 2023 by Kay Rice
Scott has the best dealership around. Always puts the customers first. Been dealing with him for years and would never deal with any other. Always refer Baum to anyone looking to purchase a new vehicle.
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August 2023 by Alex
Techs put default air pressure in tires. Regardless if they are clearly not factory sized. I’ve asked if they even check tires and they said no. They are setting up customers for poor tire wear. Prices for service are overpriced compared to other dealers.
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July 2023 by Stephen Rigg
It was a good experience, the guys are friendly and efficient. I like being able to stay in the car through the service.
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July 2023 by Samantha Angell
They worked on my car and got it to were I don’t have a problem with my noise anymore was willing to go on a ride along with me and the service manager Cassandra was excellent
