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November 2023 by George G.
Applied to sign up for an account, the application fee was blocked by my bank as a fraud alert, I manually allowed zipcar as a biller, but they said they cannot help me and that I am permanently blocked from opening an account. Horrific experience.
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November 2023 by bobby f.
This company blocked my app because I was in an accident where I was hit. As a matter of fact ,I just received my insurance payment.Also, they told me (excuse) that I didn't make age requirement. I'm 55:years old!!!!!Garbage company, it's true what they say about this crappy company!;
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October 2023 by Al K.
Crappy company with crappy customer service. Charge you a non-refundable application fee and, even if you meet all their requirements, they can reject your application with no explanation. And when you try to find out why you were rejected, they just send you to their website to check the eligibility requirements, where it says they can reject you at their own discretion. Basically, if they don't like your face, your name, your gender, they can just reject you with no explanation.
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October 2023 by J R.
The worst customer service. I've never had a hassle free experience. I do not recommend this company.
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August 2023 by William L.
Do NOT sign up with this company. My fiancée and I are currently trying to cancel our membership and being refused. ZipCar will not cite a reason as to why they won't cancel our membership, but they continue to pull money from our account every month. This company is a scam and worse than a gym when it comes to cancelling. Save yourself the headache and lawyers and just use another service.
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July 2023 by Deb Y.
This is the worst organization. Despite having an absolute spotless driving record, they disabled the account simply because the selfie was not accepted. So we contacted customer service and simply asked if we could redo the selfie. They would not let us do that. They just sent us a link to eligibility requirements, and not one of those requirements mentioned a selfie picture. Again, we offered to redo the stupid selfie, but they wouldn't even let us do it. We requested to speak with a supervisor, and they refused to let us. If this is their idea of service, I can't imagine the cars themselves. Do not use! Not worth it!!!
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June 2023 by Kylie P.
I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. I'd recently heard about Zipcar and figured I'd give them a shot. After submitting my application, I realized I'd entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected.Well, evidently not.According to the individual from Zipcar's application team I spoke with, "if your application is rejected for any reason, you cannot submit a new one and you will never be able to use Zipcar." Harsh. And given the devastating news I'd received that day, this compounded the stress I was under.I ended up using Turo and had a wonderful experience. Turo actually ended up being significantly cheaper because it didn't make me pay an application fee or sign up for a membership. $54 for an 8-hour rental with Turo versus the $153 it would've been with Zipcar.If Zipcar doesn't want my money, that's fine by me. There are much better services out there.
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May 2023 by Kathleen G.
I applied to join but my membership was instantly rejected, without explanation. I'm over 25, have driven for years, and have a perfect driving record, but I mistakenly gave them an expired credit number. I called customer service and they confirmed that I was rejected because of the incorrect credit card info. I thought, great! I'll just give them the correct number and we'll straighten this out. But I was informed that the decision to reject my application was "permanent" and that there was no way I could appeal it! WTF?!! That is insane. I've never had such a frustrating consumer experience in my life. They're just throwing away business for no reason and I'm screwed because they're the only (non-peer to peer, which I hate) carshare service in my area. But maybe I'm lucky. If they're this impossible to deal with just to join, they're probably equally awful if you use the service.
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January 2023 by Paul W.
Don't sign up with these guys if you need a car right away. The website said applications could be approved in as little as a few minutes, but once I entered all my info and paid the stupid $25.00 application fee it said it could take up to 2 weeks. I needed a car right away so that was useless to me. I waited a while and I still couldn't book a car. I called to get a refund, but they REFUSE to refund the application fee.
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November 2022 by Jim A.
I became a Zipcar member in 2008 back when their car/truck rental was relatively inexpensive, vehicles were plentiful and the support/service staff was great and dependable. Not anymore. I'd say Zipcar's fall started about the 3rd year following the sale of the non-profit Zipcar to Avis/Budget in 2013. Now it's a toss up if your reserved car is either going to be switched at the last minute or won't even be waiting for you when you go to pick it up. It got to the point where I'd add 30 minutes to the beginning of the rental just to handle any problems. What a hassle! Then there's the cars themselves; prices are up, way up; the cars have gotten considerably older; have to do a walk-around/photo shoot to chronicle the dents and dings; cars often smelling of tobacco. And finally there's the service and support: what used to be local agents are now English speaking foreigners thousands of miles away with terrible satellite connections and sometimes even baby crying in the background. You'll be saying "Can you repeat that?" endlessly when contacting them. This would all be okay if these agents knew what they were doing. They don't. Their solution will invariably be for you to trek to another car, no matter what the distance. Guess I could Uber/Lyft my way to the replacement car. Or better still, cut out the middle man and just Uber/Lyft instead of using Zipcar at all. I choose the latter. I quit Zipcar yesterday.
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November 2022 by Dion K.
Zipcar is full of it! Added me sister to my account. Wasn't told nor was it stated when adding her to my account that I will have to pay a 30.00 application fee. Found out the money was taken out of my account when I saw money was missing. I was told over the phone by zipcar the money is none refundable. Very deceptive! Should be stated on website if you add someone 30.00 application fee will apply! Cancel my account with the lost 2 good customers
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October 2022 by Esmeralda M.
Bad customer service and LIES!!!!!!!!!! my husband is still waiting on the 50 dollar credit they told him he would get after completing the survey!!!!!!!!!! it's been weeks no 50 dollar credit!!!!!!!!!!! lies lies lies
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October 2022 by Maximillian Z.
Used them six times. Four went amazing no issues. The other two- once was locked out of the car as their system went down and was stranded in a garage for an hour and a half. The second time, the last time I will use them- we parked the rental on our street. Upon returning the app would not open the car nor allow it to be driven. Customer service was terrible and only after five tries did we reach somebody helpful who could speak English in full sentences. It took them two days to tow the car. We lost some groceries locked in the trunk. We were finally reimbursed and told we weren't accountable for the car. It's all a shame. If their technology and customer service was reliable they'd be fantastic, but I cannot recommend them at all. You will be left stranded unable to get into or drive your car, it will happen eventually.
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October 2022 by Tara D D.
I joined Zip car many years ago and thought this was a great service. I discontinued using the service then because I was fortunate to own my own car. My partner and I recently re-joined Zipcar a few months ago and the service has completely changed. Some of the issues now may be due to the pandemic (i.e. not as many vehicles available) but my complaint is about the customer service and communication process. My partner reserved a vehicle close to our home and wasn't told that his reservation had been changed to a car far away from our neighborhood until he was at the original pick-up location. I reserved a vehicle this past Friday, and my reservation was canceled a few hours before my reservation time started. Although I asked to be communicated via text message, I was sent an email notification. The purpose for a text message is to get instant notification because like most, I don't check my email several times a day. I reserved the car because I wanted to visit relatives who were in town and was staying in the suburbs. I also had a very important doctors appointment early the next morning and other business to take care of, and now was stuck with making other arrangements at the last minute. As I explained to the customer service rep, it wasn't his fault, or the fault of the car (who had mechanical issues), I blame Zipcar's process. Because it was Friday evening, the only vehicle available was across town, about 50 miles from my original pickup location, which I walked to and got caught in the rain walking back home once I discovered that my reservation was canceled. The result of the situation is that I was offered 30 minutes driving credit, which doesn't compensate the fact that I didn't get to see my relatives before they left town, had to make last-minute arrangements to make it to my doctor's appointment early the next day, and didn't get to take care of my other business. I will be looking into other ride sharing programs.
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September 2022 by Chris M.
AWFUL. Really gone downhill over the years. ALL of the cars are filthy, smell of pot, and beat to hell. Not only do the other people destroy these cars, they are never cleaned or maintained. Meanwhile the prices keep going up for crappier and older cars. The cherry on top was my most recent reservation. I had it reserved for a whole day, had plans to go to the suburbs. I get to the disgusting car, unlock it, put my foot on the brake and press the start button....Nothing. After several attempts, I call support and they can't do anything. The card reader on the windshield was not working, so the car was stuck in deactivated mode. I had to cancel my reservation and there were no other cars available. Completely ruined my weekend. This is such a shame, they used to be so great, but it has just plummeted. I just cancelled my membership and will have to figure something else out to rent cars. Bottom line, just don't. Unless you're ok with all of the above.
