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June 2024 by Brandon Hom
Whatever you do, don’t park there. They have a predatory parking enforcement and they will boot your car
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June 2024 by Liz Kantor-Courtright
My experience at the store and with associates was great, but PLEASE improve your warning sign about the scam lot next door. It needs to be a lot clearer that there is constant surveillance and you WILL get towed/booted within minutes & steeply fined. Most other businesses and towing companies will cut some slack for a quick stop but this “Innovative Parking Solutions” company that the bank has partnered with is uniquely terrible.
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June 2024 by Артем Рохлин
disgusting provider, constant packet loss, impossible to play, hold online meetings, connection constantly drops, impossible to contact technical support. just disgusting service, and this is in a great area, what happens in the rest, it's scary to even think about.
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June 2024 by Kat Sass
This giant company should not exist- it doesn’t provide good consistent service and the prices are predatory. Happy to switch to ATT which I literally thought I would never say but that’s truly how bad our experience has been with Comcast. My service was instantly better and stronger when I switched and I’m paying $60 a month for 1000 mbps instead of the $133 these dingbats were trying to get us to pay. I hope your business fails, big predatory businesses deserve that and more.
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May 2024 by Ian Hyzy
In a just world, this company would be dissolved and all the executives would be in jail.
I have tried reaching out to support over a dozen times. they reboot my modem. i call again. the cycle continues. if someone actually wants to help I promise I’m the only Ian Hyzy in the system
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May 2024 by Corey Felt-on
Frustrated Customer: Comcast/Xfinity Needs Improvement
I used Comcast/Xfinity (Xfinity from here on) for several years, but lately, their service has been disappointing. While it started well during the initial work-from-home surge in 2020, things have gone downhill.
Price Increases and Service Discrepancies
My initial bill for all services was $175. However, it inexplicably ballooned to $308.14 with fewer included services. I supposedly have the highest tier TV and streaming package, but several premium channels and specific packages are missing.
Unreliable Internet and Limited Coverage
Further frustrating is the unreliable internet service. Despite subscribing to the advertised "superfast internet 800 plan" with speeds of 800mbps, it barely functions. My purchase of three Xfinity Pods did little to improve the situation. The internet is slow and spotty at best, often throttled, mirroring the unreliable cellular service with weak 5G signals, even near towers.
Forced Reliance on Alternative Solutions
Because of these issues, I have to resort to using my work phone's hotspot for my work computer at home. This is far from ideal.
Limited Options and the Hope for Improvement
Unfortunately, leaving Xfinity is difficult. My family also works from home, and we require faster internet than what our current competitor, AT&T, offers. We're hopeful that Google Fiber will soon be available in our area. Starlink is also an option, though large trees in our yard pose a potential obstacle.
Disappointing Customer Service
Recently, I contacted Xfinity to discuss lowering my costs. After a frustrating wait of over a week to speak to a representative (appointments are now required due to fewer agents), I was told I was already on their "cheapest" plan. Considering the current service and overall value, this response was underwhelming.
Breakdown of Costs and Recommendation
Currently, I rent a router, two wireless cable boxes, and a wired cable box from Xfinity, for a total of $308.14 per month. This is on top of the supposedly "cheap" cellular service at an additional $63.56 monthly.
Given the poor quality of services across the board, I strongly recommend looking elsewhere for your internet and cable needs. Xfinity should be a last resort, not your first choice.
One Positive Outcome
On a positive note, Xfinity's high prices did motivate me to cut the cord on cable TV. The frustration with their exorbitant pricing, unreliable services, and poor customer service ultimately led me to seek better value elsewhere.
Conclusion: Avoid if Possible
I would rate my experience with Xfinity a 0 out of 10. While they initially offered a good service, it has significantly declined. I advise potential customers to shop around and avoid Xfinity unless absolutely necessary.
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May 2024 by Cuitlahuac Ocana
Darshan great hospitality very kind very knowledgeable phenomenal customer service great vibes deserves all credibility along his journey
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May 2024 by goldendragon35
Weren't helpful, had questions about the phone and my service, barely responded. All they wanted to do is sell more products. Rather just buy the stuff online
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May 2024 by Ait Fetterolf
Jeremiah was great!
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May 2024 by Ariana R
Do NOT come to this Xfinity. Like many others who have reported a review, my car was given a boot along with a $170 fee. I wish I read these reviews before going. The signs are not necessarily clear. I had thought the spots specifically that say the banks name was for them. I assumed other spots were available to anyone. I’m also 7 months pregnant and high risk. What I became informed of is Xfinity’s lot is about two buildings away…you’d think the lot attached to them would be their lot. I’m so disappointed in the lack of flexibility. I was in the store for less than 3 minutes, as I was returning my equipment. I really wish the staff would’ve explained this to me. Clearly, this has happened to their customers before. Why not give us the warning/clear instructions??
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May 2024 by Sean P. Murphy
The person that worked with, Patricia was extremely helpful. It took awhile to resolve my issues, but if I had done this over the phone I would have broken it. Patricia was great
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May 2024 by Jake Bertog
The ability to contact a representative in a timely manner is well below acceptable. Additionally, the parking for xfinity customers at the Ashland location is deceiving and four customers were booted in the parking lot for being in the store for about 30 minutes. The signs should clearly state, no xfinity customer parking, violators subject to boot and or tow, rather than mentioning there is another parking lot. All in all, not a happy customer. Some serious fundamental flaws in this business.
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May 2024 by Chelsea Sher
Louise Velez is the worst customer service supervisor I’ve ever experienced. He should not be helping people. I told him what happened and he told me to call. I asked if we could do it together and he said no. I’ve been calling, messaging and going in for support over the last 6 months. I didn’t want to have to come back. I explained that. You could imagine the frustration. I was calm about the entire thing. I was surprised that someone in this role could be so demeaning and rude. Never working with xfinity for the rest of my life. Even if it’s cheaper. This guy is terrible and should be fired
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May 2024 by Callie Sher
Louise Velez should be fired. I have been back to xfinity 6 times - called and messaged over the website. I explained how this can be frustrating that it’s taking 6 months to cancel something and get refunded. This man had absolutely 0 sympathy or willingness to help. I have been paying for a phone that someone from Xfinity ordered for me. I have no idea why it was ordered. I never received it. And he told me he can’t help and walked away. He didn’t even try to assist in handling or escalating it. How is he a supervisor. Worst customer service of my entire life. I own a business and would NEVER treat a customer in this manner even if I can’t help them!
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May 2024 by Ektor Lopez
Everytime, I go there, I always feel welcomed and the service is fast and professional
