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February 2024 by Sagi Varghese
Horrible Service at Xfinity !! Been a customer for 10yrs.. Moved to chicago, been on the phone and chat for Hours and cant get service turned up in my single family house !!!!
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February 2024 by Marvina Starks
They were quick, efficient and friendly. I went in 30 minutes before they closed, rented my modem and was back home within that half an hour. The gentleman who assisted me also had a great personality!
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January 2024 by Suhaib Chicago
I had a bad experience at this location with a person named Jessie. This guy was texting on his phone the whole time, while throwing snarky comments when i mention something related to my service.
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January 2024 by Julio Moreno
I didn't like their service, they tell you the flat 55 per month and you come to me, I charge 210 in a month and another 105 for installing in a month, page 315 is a theft
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January 2024 by Ana Almazan
Excellent service, the internet works very fast, and I have the most basic one, I am very happy with your service, thank you.
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January 2024 by Rosemary Dunlap
Great Spirit!
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January 2024 by Cory Wynne
You were once great but bc of your capitalist greed you've monopolized the market and people are forced to choose you. I've been having issues with my internet since the Christmas season has started. You can't talk to an actual human being on the phone and it's funny when you walk into these centers you see Anericans but in the app you get people from southeast Asia who I cannot understand and cannot understand me. You've caused ne great mental anguish and frustration but I guess you don't care. It's time for a class action suit!!!
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December 2023 by Zac W
I achieved in 20 minutes in store what I spent hours trying to do on the phone (too many useless bots). Thanks to Henry for the excellent service.
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December 2023 by Wilmer Lacruz
Terrible service, 30 minutes waiting, 6 employees talking and customers waiting for them to finish talking so they can serve you...
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November 2023 by Andrea Swank
Skilled, experienced and friendly employees. I was surprised. I thought they would just be cashiers, but they knew all the technicalities and helped me solve several problems while at the store visit.
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November 2023 by Madison Winetrout
Y’all go to Jessie!! He’s honest, fast, and knowledgeable. We spoke to someone on the phone back in June about transferring our Wi-Fi to a new apartment. That was a nightmare! But Jessie got it all sorted out
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October 2023 by Destiny B.
I don't know why the reviews were so bad for this place... I came in on a Monday afternoon and was out in less than 20 minutes. I was greeted at the door, and the rep (Stephanie) explained everything clearly. She also recommended that I go into the store instead of calling online. 10/10
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October 2023 by Charlie Dubz
Best damn xfinity store in the city fixed my issue in less than 10mins mind you multiple agents over the phone could not fix or solve my problems no help and made things worse I would suggest always come to this location and not call Comcast customer service etc!
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September 2023 by Yolanda Nieves
Basic/ below average customer service by very young people who could use customer service training skills. I felt like I was the enemy. On 4 occasions ( why did I have to go 4 times? That tells you something!) And if you ask " out-of- the- box questions ( excuse the pun)...they just have no idea how to help you. The rolling of the eyes and flat affect from my 4 different reps ( age 18 to 19) conveyed they would rather be on Instagram than help me. Research another service provider!
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August 2023 by Hakim Mohamed
Toxic experience. False promises. Watch out from Ramon the manager. That location is a joke
