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November 2024 by Antonio Cordova
Great service
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March 2024 by Madel Castañeda
A friend tried to send money to Mexico, and there were three bankers and the three of them were asking each other how to do it, after more than an hour they supposedly did it. Some time passed and you receive a call from the bank that they could not make the shipment. You were provided with all the necessary information. They should hire more competent people.
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December 2023 by jl wadecampbellj
Theresa, Myra & Wan are always friendly & talkative!
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November 2023 by Refugees Bunker
Excellent customer service! The bankers and tellers are very helpful. ????
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January 2023 by Claudia Alfaro
I opened an account with Wintrust in mid July 2022 because I was recommended by a friend. Wintrust had the $300 sign-on bonus going at the time and we were told we would be eligible. I had to have $500 deposited for 3 months straight to receive the $300. Come November, I realized I still hadn’t received the $300 so I called the Little Village location and asked to speak with the bank rep who assisted me back in July. I was told the gentleman who helped me open my account was “gone indefinitely” by the manager. The manager said I should have called in October, at the 3 month mark, to raise this issue. I don’t see why my calling on November 1st is an issue, but anyway… The manager went on to tell me that I didn’t qualify for the $300 because I didn’t have the full $500 deposited for the month of July. Mind you, I opened my account in mid July. This was not explained or even mentioned to me when I opened my account. I was told $500 deposited monthly for 3 months straight. There was no mention of any exceptions or anything of the sort. All of this was explained to the manager. The manager stated she would look into this and call me back. It’s been 2 months and I still haven’t received a call. I tried calling and getting in touch with the manager to see what was going on. I was put on hold for a good 20 minutes. I finally hung up because it was obvious to me no one was going to take my call. More obvious to me was the utter disregard and lack of respect and good customer service. I went to a different Wintrust location and was told the same thing I was told from the get-go: $500 deposited for 3 months straight. The first month is counted 30 days from the day the account was opened, meaning I should have received the $300 in mid October. I don’t appreciate the runaround and the incompetence of the manager at the Little Village location. If I truly wasn’t eligible, fine. I accept. No questions asked. No complaints. But I was eligible and the fact that the manager didn’t take my inquiry seriously and didn’t give it the attention and priority it required is unacceptable. The fact the manager told me there was nothing I can do regarding the matter shows just how interested she was in “helping me”.
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July 2022 by Glenda M.
Wintrust Banks actually deserve ZPER STARS! They need to give their tellers and bankers customer service training. All branches have their own way of conducting business. There is no consistency across locations. I have dealt with FOUR different locations and they all give conflicting information. They lost a customer and I will make sure to tell other to STAY AWAY FROM THOS GOD AWFUL FINANCIAL INSTITUTION
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February 2022 by David G
I made a cash deposit on 01/10/2022. And I spoke to the manager at Sauganash Village which they reached out to me to ask me to send them a copy of my receipt when I sent them the copy of the receipt they did not reply back to me or call me back and to top it off when I spoke to them on Monday morning they said that they will escalate the situation and fix the problem before the end of the day which was not true here it is Wednesday the 12th 2022 and I still do not have my funds available in my checking account which was a cash deposit this is unacceptable and the other people that I spoke to on the phone seem like they did not care about the situation I have bills that are automatic withdraws from my account I work two jobs just to keep up with my bills I have eight kids so you can just imagine how tight money is for something like this to happen and then they treat it like it’s no big deal hopefully this does not happen to no one else I will be leaving this establishment in opening up a new account somewhere else this is not the only problem I’ve had with Wintrust I’ve had a lot of rude bank Teller and etc. over the years and to top it off they’re ATMs are outdated seems like they’re not putting no money in their equipment
