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September 2024 by Nicole Thompson
Israel is kind, professional, knowledgeable and seems to take pride in making his client happy.
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September 2024 by magdalena wesolowski
Loved dealing with Prince!
Police, fast and knowlegeble.
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September 2024 by Greg Herson
If you're a condo community looking to hire an HOA management company, stay far away from Westward360. This company doesn't know what customer service is. Through a quick search they started in Portland in June of 2023 and the address appears to be a virtual office from Opus. Their main office is in Chicago. I'm managing a condo in Citadel Condos in Portland, which was acquired through a foreclosure, and Westward360 is the HOA community manager. We have requested a ledger on the account for September and any past dues so this can be paid. They messaged back, to the prior owner (who passed away) stating they needed a rental agreement. In the email we had stated how the property was acquired, the deed to the owner of the property and a notice from the owner stating we are acting as their agent. The HOA has not responded back and we have been trying to get ahold of them since August 28th. There was also a special assessment around 2020 in the amount of $12,000 for roofs and decks and the work still hasn't been completed. We have asked why the work hasn't been completed and what the plan is to complete it and if there are any additional upcoming assessments. There are also HOA violations from the city against this condo association and has been for over a year. We asked what is being done to address these issues. I have emailed and called the HOA property manager, Bridget with no response. I did an online chat from Westward360s site asking for the requested information and Jun checked in with Bridget and Bridget said "I don't have this information. I am the managing agent for the association not the unit" I explained to Jun that this is a city violation within the association and the violations from the city show in their notes that Bridget contacted this city a month ago to get the HOA violations so she knows what is going on. I called Bridget while I was messaging online with Jun and Jun gave her a heads up. Of course she didn't answer the phone. June said she would provide my message to Bridget to get back to me. I have sent Bridget additional emails with no response. This morning I sent Sydney at Westward360 an email noting all above plus all emails sent to Bridget asking to get the ledger with the information we asked for above and no response. Choose your HOA management company wisely.
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September 2024 by chloe kennebeck
I have had a wonderful experience working with Amia Graham. From renovations, to maintenance questions, to general inquiries, Amia has consistently provided assistance in a very timely and professional manner, always ensuring my issues are resolved. In addition, the support from George, Danny, and the maintenance team has been exceptional. Great team to work with!
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September 2024 by Karen Smith
Zan was helpful. She solved my problem. thank you ZAN!!
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September 2024 by Audrey Cooney
Prince was super friendly and very helpful with my needs, thanks again!
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September 2024 by Alma Villegas
Never had an issue with work request orders from Westward360. They always get the job done and they have been a great help when i was out of work and let me pay my rent in payments when i was to return to work. Want to thank Trishia ? for all her help. ☆☆☆☆☆
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September 2024 by Kiona Allen
This is my first time owning property and participating in an HOA so I am still learning what to expect but I must say that Vernon Rodricks (who manages the property) and his team are ALWAYS responsive, friendly, accessible, and helpful. It’s nice to know somebody has your back!
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September 2024 by GreenClean
Very helpful and kind when it came to arranging services to be completed with them. Amia went above and beyond, and got everything we needed very quickly and professionally. She was a great help!
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September 2024 by Rachel Klapper
Just bought a condo in a building that Westward360 manages. Everything has been going really smoothly with the move-in etc. thanks especially to Amia. She responds super quickly to emails and sends all the information needed.
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September 2024 by anthony miller
I recently had the pleasure of working with Annie from West Ward 360 Property Management to coordinate an HVAC cleaning, and I couldn't be more impressed with her service. From the moment I reached out, Annie was incredibly responsive, professional, and attentive to every detail. She made the entire process seamless and stress-free.
Annie ensured that the HVAC cleaning was scheduled at a convenient time, and she kept me informed throughout the entire process. Her proactive communication and dedication to making sure everything went smoothly were truly appreciated.
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September 2024 by Thomas Buske
Great customer service! Got all my questions answered in a single call and didn’t have to wait a long time. Thanks!
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September 2024 by barb harvey
Erika A. was a wonderful and very professional person to help me with everything . Followed up with me to to be sure my request was accomplished. Very friendly and helpful !!!
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September 2024 by Edson Saavedra
Sofia is very easy to talk to, and follows up with an issue i had at one of the properties we service promptly!
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September 2024 by Kenny Kapllani
We would like to take a minute to thank (Alan,Alejandro,Ivy,Dan, and Mary) for their professionalism.
We can't say enough about how helpful their support is. They always pick up When we call quickly or call us back right away.
They go above and beyond what is needed and always are prompt and respectful.
