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June 2023 by javet Tea
Avoid entering that establishment for any Comed verification or DMV-related matters. Due to their error, I was compelled to personally visit the DMV and submit a refund request via mail, which this establishment was unwilling to grant despite being aware of their mistake. They have employed a few inexperienced teenagers whose incompetence resulted in financial loss and significant time wasted on my part.No manager on site or accessible!
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April 2023 by Anonymous
Whomever is in charge of this location should be ashamed of themselves. Why would someone ask to take a picture of your ID on their phone. And then say oh I have to wait until my boss approves it to cash your check. Ummm who is this mystery boss? Why isn't the "Boss" there to explain this rule in person?It's unethical to be taking pictures of people's Id without a consent stating this is the currency protocol. Makes you think it's someone trying to steal my information now! Don't cash your check there if you don't have to.
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April 2023 by Katherine DeCecca
Sold me a city sticker for 1 year and the date on the sticker was 4 months from now. Charged me the 1 year price. Makes no sense. Refused to refund and told me to go to the DMV to fix it.
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November 2022 by Lou Cervantes
Opened 20 minutes late. Went there for a city sticker for an out-of-state vehicle and the woman working there came up with her own made up rule as to why she couldn't give me a sticker. Went somewhere else and had a better experience. Steer clear!
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October 2022 by loucifer
Opened 20 minutes late. Went there for a city sticker for an out-of-state vehicle and the woman working there came up with her own made up rule as to why she couldn't give me a sticker. Went somewhere else and had a better experience. Steer clear!
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October 2022 by Cindy macedo
Worst customer service! Especially from the male staff member. You hate your job go somewhere else!
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October 2022 by heriberto castillo
I been here couple times and the Lady's that work there are nice but the young guy not so good. I looked at the other reviews and it's usually about the young man not providing great service. Funny thing is the last review was bad and their response was they looked at the camera and was able to tell from the camera that he provided great service I never heard of that before how can you tell from a camera if ther person was rude or not .
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October 2022 by Cynthia macedo
Worst customer service! Especially from the male staff member. You hate your job go somewhere else!
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October 2021 by Chi Town Living
I arrived at this location at 634pm. The place closes at 7pm. Upon arrival the rep gave me every excuse as to why he could not help me with faxing a document. Saying that their machine is too small, it would take too long, paymemt had to be in cash and that I should go elsewhere. I insisted that I had to fax said documents and was willing to wait even if my documents were sent in batches. He reluctantly took my documents. While waiting another customer was turned away after me. Granted this isnt the Palmer House but I also didnt expect to be turned away because the rep wanted to not do his job or just wanted to go home early. Reading all the other reviews it appears that it's the same "young man" I dealt with. Customer service is non existent here. Translation: AVOID AT ALL COSTS.
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April 2021 by Ms. Official Unofficial
I arrived at this location at 634pm. The place closes at 7pm. Upon arrival the rep gave me every excuse as to why he could not help me with faxing a document. Saying that their machine is too small, it would take too long, paymemt had to be in cash and that I should go elsewhere. I insisted that I had to fax said documents and was willing to wait even if my documents were sent in batches. He reluctantly took my documents. While waiting another customer was turned away after me. Granted this isnt the Palmer House but I also didnt expect to be turned away because the rep wanted to not do his job or just wanted to go home early. Reading all the other reviews it appears that it's the same "young man" I dealt with. Customer service is non existent here. Translation: AVOID AT ALL COSTS.
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November 2020 by Alex
Fast, helpful service for city stickers.
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June 2020 by JoJo.
Zero Stars. Went to this business to cash 5 checks I received from Allstate Insurance Company. All 5 checks were under $17.00. The woman behind the counter refused to cash all but 1 saying to come back in 10 days to cash the other 4 checks. I kindly asked her to call Wells Fargo Bank to verify the other 4 checks so I do not have to wait 10 days to cash checks totalling around $10.00 & she said no that was not her job. The fact is she could not wait to get back to talking to her co-worker about personal business. In the old days people cared about giving great Customer Service, now all people care about is getting a paycheck. Horrible, horrible, horrible Customer Service. I will never stop foot in this business again.
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March 2020 by John Beavers
Weekend service with the young man working really was bad. We normally get great service during the weekdays. This guy was rude and not concentrating on his work only on his computer screen. We will still like and use the currency. Exchange, just not on weekends..
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November 2019 by Mike O.
Only go if desperate. No idea what customer service is. Credit card machine always down. People pretending to look busy instead of helping.
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October 2019 by Roberto Madulid
Better close this branch. Everytime I pick up money they are always offline. The worst customer’s service I have experienced.
