Capsule is a pharmacy that offers a convenient delivery service for medications, making it a popular choice for many customers. Most reviews highlight the reliability of the delivery, with users noting that they have received their medications on time, even during shortages. Customers appreciate the clear communication from Capsule, particularly when it comes to navigating insurance issues and medication needs. The pharmacy's staff is described as personable and helpful, often going the extra mile to ensure that customers receive their prescriptions smoothly. However, there are some concerns regarding customer support. Many reviewers report difficulties in contacting the pharmacy by phone, with long wait times or no response at all. While messaging through the app is an option, responses can be delayed. Some users have experienced frustration when urgent prescriptions could not be delivered the same day, leading to a reliance on alternative pharmacies. Despite these issues, the overall sentiment about Capsule remains positive. Customers praise the service for being life-changing, especially for those with chronic conditions. The pharmacy is recommended for its dedication to customer care, timely deliveries, and assistance with prescription processes.
Probably hands down the best pharmacy I’ve ever used. They’re never out of my medication even during a national shortage. I will always recommend to my friends.
November 2023
Great service and polite drivers. Better prices than Walgreens. Definitely my pharmacy choice.
June 2023
Capsule is incredible. They always go above and beyond to add coupons and look for discounts. You can text them if you have questions and I typically get a response within a few hours. I've never had any issues with delivery (free!), which is typically next day. Huge thanks to the Capsule team!
