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February 2024 by Home Doctor Restoration
Great store and great customer serviceVery professional and helpful peopleThank you
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December 2023 by Anthony
Wonderful experience with top tier customer service. My sales associate was Andrea Gallo
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December 2023 by Katherine Kovac
Had the delight of working with Samuel this weekend, and what a treat. He was kind and informative about the brand and my bags of interest, and even shared which items he liked and didn't on me so it was obvious he wasn't just trying to make a sale. He took my considerations in mind and was so helpful to suggest new ways to wear a bag. He even threw in a few fragrance samples after I had picked up the bottles to sniff at checkout.I've only had one luxury bag experience before this, but Samuel knocked them out of the park. I look forward to connecting with him any time I may be interested in Versace in the future!
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November 2023 by Di Young
Went to the store with my wife we were greeting upon arrival by Samuel, showed us around and took his time with storytelling about the brand. He’s very professional and knowledgeable of his role there. People like him I would come back and shop there again. Keep up the good work.
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October 2023 by KayShonna Straughter
Shopped here for my clients closing gift and the customers service was amazing
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July 2023 by Adati Tarfa
An exciting store with a variety of Versace items. Loved the opportunity to try the perfumes and see the dimensions of the accessories in person compared to online. The staff were pretty awesome!
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July 2023 by Jerry Belgrave
I had the pleasure of working with Adri. I called her to place an order. She was so helpful in every respect. Made the purchase so easy and went out her way to accommodate me. I would highly recommend requesting her when in the store
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April 2023 by Alicia Montes
My experience was wonderful! Manuel was helpful and patient as soon as I entered the Versace store for the first time. I was interested in a belt that I had seen online. He directed me in the right direction and I found the one I liked. I just had to buy it! I felt welcomed and everyone working was very nice as well. I will be coming back soon!
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February 2023 by Alex Bernaden
Adri is very helpful and friendly! The gold on the La Medusa handbag is amazing! I loved my visit!
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September 2022 by Hassan A.
worst customer service i was a customer there yesterday door guy was nice. just because he is late to open door floor associate yelling at him. have some patience. respect is everything. treat others how you want to be treated.. rosemont location sucks
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August 2022 by Gus Vargas
Best Versace Boutique I’ve been too! The lady who attended me was super friendly and knew where to take me and my father. My father ended up purchasing an item, but the lady was so friendly and kept a conversation with us. The lady really made my day and definitely coming back for future purchases!
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August 2022 by Lavish Hospitality Group LLC
Worst experience ever from an upscale high-end company. I purchased a pair versace boots online the straps were missing. I was told I could not return them to the store. The customer service also told me they could not send me the strap separately I had to return the boots wait 10-14 for me refund. Or I could reorder get another pair of boots and continue waiting for my refund. I also told customer service that I have a disability and could they arrange the exchange at a store I was basically told good that's not gonna happen. I will NEVER order from versace online again and I will tell everyone I know about my experience and their poor exchange return service that this high-end company has. They will not accommodate you but they will gladly let you spend your money.
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August 2022 by Nancy Soriano
Great customer care and customer service! Special thanks to Meggan for helping me out today!
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June 2022 by Sophie Lee
Wonderful cs from this store. Reps are willing to help over the phone also as well as in person. Ask for Manny! Great service, good listener, and very respectful. Extremely impressed - Thanks Versace!
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June 2022 by J seul kim
All the sales associates are great! Friendly and professional!