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July 2024 by Miguel “Mayko” Angel
Waited an hour to get service. Finally when they asked me the reason for my visit I said to switch providers they said appointment only that they couldn’t do it around closing time. Guess I won’t be switching to Verizon
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May 2024 by Suzette Norwood
Alex the Assistant Manager was very helpful with a complex problem that I had with an account he went above and beyond to assist me and was very patient.
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May 2024 by Jacky Alaniz
I would really hope corporate sees this review because of the reviews I see I agree their customer service is very poorly. I experienced it firsthand today. with a rep name Paola, I’m not sure if she was in a rush to leave and didn’t want to complete a sale with us. But the way she was explaining stuff she was not making me the customer feel understood or satisfied it was basically we can help you. She turned us away. no solution no nothing with the seven lines we have open. I’m considering taking my business somewhere else.
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May 2024 by Juan Perez
This location is garbage and staff are not very helpfu
My first time trying to get a service with Verizon and have a very bad experience at this location maybe they need to hire peoples who really wants to work because this peoples look like someone force to work here
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April 2024 by Dikelmer Portillo
Good place to buy phones and Internet
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February 2024 by JoJo M
Really didn't spend much time . Can't say anything negative because I would be lying.
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December 2023 by Seth P.
I had a problem with my messaging app. Another Verizon store gave me the runaround and then the guy I talked to with the Asurion tech service that I paid for gave me the WHOLE runaround. I went to this store (the one in the Brickyard) and Ephraim fixed my problem in like two minutes.
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November 2023 by Санжар
They don't know how to do their job very badly, I didn't get service, this is the third time Verizon has kicked me out of the store, why? I needed help, that's why I came, I came to pay, they are very bad at their job
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November 2023 by Cpt Slap A Hoe
Thank you Alex And Isabel for having my watch working again as intended. I truly appreciate it. 5/5 for assistance.
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October 2023 by Miracle Boyd
This location is garbage and staff are not very helpful. I placed an online order and was told to visit the store for pick up. After 3 days of not receiving the "your order is ready" notification, I received an email that my order was cancelled because I did not pick it up. They failed to notify me about this ordeal and this location's phone number is not listed. They even have security in the store because the staff is rude and think they are "experts" when in reality they know literally nothing at all. Do better informing employees of pick up instructions, delivering TIMELY notifications through email, training employees on professionalism, need I go on? Just do better VERIZON and hire better informative employees that are REAL EXPERTS NOT BOTS!
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September 2023 by Kathleen Cavanaugh
Let me first say that in part, this is my fault, as I should know better when entering into mobile phone stores. I had an iPhone that I wanted to upgrade and when walking by the Verizon shop, I decided to stop in. The issue was not with the upgrade, but rather with the very cavalier way, that a super expensive phone cover, and a phone charger, that really was not necessary was added in. They never indicated the cost and the way it was presented was as if they just came with the package. It wasn’t until the final tab came in that the excess price, which was almost $60 for the phone cover and then $30 for the charger plus a change fee, was disclosed and only after a final amount was given for my credit card charge, and I asked for the breakdown . At that point, I should’ve just said no but I let it go. When I came home and saw that it was the phone cover that was so expensive, I was super angry. Stop adding things in without clearly telling the customer the amount and stop saying that it’s only this charger or this phone cover that is better to be bought here. It’s not necessary and neither one of them were essential. I am writing a letter of about these practices to Verizon. Avoid the shop and if you need to go in just make sure you get it very clear idea of how much each thing cost before signing on the dotted line.
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August 2023 by Matt G
Poor customer service and communication.
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August 2023 by KM86
They never pick up the phone
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August 2023 by Nikki Johnston
I had such a pleasant experience with the team here. They were all extremely patient and friendly. I walked away with confidence in my purchase of a new phone. One of the best Verizon stores I have visited.
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August 2023 by OKisha Marsh
Overall good service
