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August 2024 by val
I don't send packages often, and the woman who worked today was kind and helped me with taping up my package - which I really appreciated. A great location and amazing customer service!
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August 2024 by Ajo James
Great assistant
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July 2024 by Austin Lord
Literally every single day that this location is “open” they are late opening. The hours say 10am but they will NOT EVER be there at 10am.
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June 2024 by Kathryn Johnson
Literally the nicest, friendliest, and easiest post office experience. It’s located on the lower level so enter down the stairs off of Michigan and then head back past the escalators.
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May 2024 by Roman Sher
Unique location. We sent the letter in 5 minutes. The staff is excellent. My advice: the post office is in the basement, go down to the restaurant, the left side of the basement is at the end.
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May 2024 by abby grote
So helpful resolving an issue another usps location caused me - efficient, knowledgeable, hidden location that’s never busy. THANK YOU
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April 2024 by Christopher Stefano
If jean it's not at the Hancock Tower location nothing gets done!
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April 2024 by Ying Chen
Out of all the USPS businesses I’ve been to, this one gave me the best customer service. Not all of them are great but I’ll definitely come back to this one. The Asian worker who assisted me there today was very kind and double checked with me to make sure everything was correct
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March 2024 by Fabrizio Valerga
This is my go to USPS location. I have the bigger Dearborn office nearby too but this one is much more efficient. Jean is super helpful, kind and efficient and he will go the extra mile to make your experience smooth and pleasant. She's usually there on her own (apparently the other person doesn't show up regularly) but she's always committed to get the job done. She's a treasure so please make sure she has the support she needs.
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December 2023 by Janelle Basa
These hours are wrong. I Googled the hours then rushed to get to the Post Office before they close for the weekend, I got there 4pm on Fri and they were completely closed. I the store hrs on the door also confirmed that they should've been open as well, but they were not. I would've went to a different post office.
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December 2023 by Admier Taj
Extremely helpful and professional! Thanks a lot
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December 2023 by z P
The African American woman you have delivering mail to the Sandburg association the James house to be exact must have intellectual disabilities or is remedial. Today Dec 9th she got here at 1pm it is now 4pm and she is still putting mail in the boxes. This is unacceptable I have no problem with people who have a handicap or something is wrong but she needs to go work with boxes not sensitive mail that people are waiting on. My mail was supposed to be delivered yesterday received nothing now today it’s taking her hrs to even put it in the slot. This is ridiculous please put her somewhere else.I put her race so you know exactly who she is
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December 2023 by Kristiana Mariano
The only time I could drop stuff off is during my lunchbreqks, and they would take spontaneous random lunchbreaks so it's a hit or miss on whether I have to wait. They leave a sign when they'll be back but they will for sure will arrive later at that time.
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September 2023 by Denise Julien Carlos
Poor experience. Multiple people waiting for someone to come back. Note said they will be back at 2:10pm, but it’s already 2:55pm. Still actively waiting for someone to come. Their office is supposed to be open.
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August 2023 by Midwest Isbest
Closed during the lunch hour.
